Product Manager - Customer Journey
- Recruiter
- Confidential
- Location
- Borehamwood
- Salary
- Competitive
- Posted
- 26 Aug 2021
- Closes
- 22 Sep 2021
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
A very well-known company based in Borehamwood, is seeking a Product Manager - Customer Journey to join their vibrant and growing team.
This company is certainly a 'Household name', they are the UK's leading provider, in their industry.
To put it simply, their employees love working for them, they have a rating of 4.7/5 stars on Glassdoor!! Excellent benefits and genuine progression opportunities.
About the Product Manager - Customer Journey role:
You will be responsible for the Roadmap for a specific phase of the customer journey - including the end to end Product Lifecycle from inception to delivery and ongoing measurement and optimisation. The role sits within the Product team, a new team created to help drive the business forward strategically. This role will be focused on 3rd party integrations across our varied range of sectors to help build out the beneficiary booking experience.
* Apply data driven approach to define, prioritise and validate the roadmap and backlog for your product area, using multiple data sources and customer insight (qualitative and quantitative)
* Take ownership of individual product area and full responsibility for leading development including:
* Identifying areas of improvement that will contribute to OKRs and improved customer experience
* Leading Product initiatives end to end including using research and discovery, development of user flows, wireframes and stories (with UX/Design), tracking, QA, UAT, post launch validation and ongoing optimisation
* Assist in the establishment of the Product team as subject matter experts, building trust and value within the business
* Work with other departments (Digital Marketing & Acquisition, Buying, CRM, Finance, Customer Service) to identify customer pain points and to develop possible solutions
Product Manager - Customer Journey desired skills and experience:
This role will best suit an individual who is well organised, pragmatic, and a lateral thinker, with an inquisitive mind who is motivated to work both individually and as part of a team.
The nature of the role means it varies from supporting live issues on current technologies, to developing roadmaps and building out new Product lines.
* a minimum of 5 years online Product Management experience
* Proven commercial experience in a similar role for an Ecommerce based business / transactional website, ideally from the Travel/Hotel booking sector
* Able to demonstrate exposure to and experience of leading key strategic initiatives
* Exceptional web analytics and data knowledge, with the ability to use data to derive insight
* Experience of 3rd party integration/APIs
* Experience with user research and discovery techniques
And now a bit about you:
* Enthusiastic, curious and passionate about identifying and solving customer problems (whether consumer, supplier or internal)
* High attention to detail
* Natural planner, looking ahead, anticipating and escalating issues before they arise, providing solutions, and meeting deadlines
* Quick learner with ability to think pro-actively and build solid working relationships with wider members of the business
* Ability to demonstrate strong written, verbal communication and presentation skills at all levels of the organisation
* Flexible - we are a fast-moving business and change is a constant
Delivering happiness with their benefits???
* Flexible working time, 2 days office / 3 days home (currently all working remotely)
* 25 days annual leave (excl public holidays), holidays increases by 1 day per year and goes up to a max of 30 days a year (excl public holidays).
* 4 weeks paid sabbatical for every 5 years of work experience.
* Additional leaves linked to Maternity/Paternity etc.
* A generous, company-matched pension scheme.
* Free Private Health Insurance.
* Trained in-house Mental Health First Aiders.
* #Allaboutyou employee wellbeing program, in addition to a host of various wellbeing-related benefits at the office (breakfast/fruit days, games room, relaxation room etc).
* Charity match funding & up to 6 days volunteering days per year.
* Experience vouchers to treat yourself for every work anniversary that you have with us.
* Lifestyle benefits, shopping perks & freebies through Perkbox.
* Training and development programs
This company is certainly a 'Household name', they are the UK's leading provider, in their industry.
To put it simply, their employees love working for them, they have a rating of 4.7/5 stars on Glassdoor!! Excellent benefits and genuine progression opportunities.
About the Product Manager - Customer Journey role:
You will be responsible for the Roadmap for a specific phase of the customer journey - including the end to end Product Lifecycle from inception to delivery and ongoing measurement and optimisation. The role sits within the Product team, a new team created to help drive the business forward strategically. This role will be focused on 3rd party integrations across our varied range of sectors to help build out the beneficiary booking experience.
* Apply data driven approach to define, prioritise and validate the roadmap and backlog for your product area, using multiple data sources and customer insight (qualitative and quantitative)
* Take ownership of individual product area and full responsibility for leading development including:
* Identifying areas of improvement that will contribute to OKRs and improved customer experience
* Leading Product initiatives end to end including using research and discovery, development of user flows, wireframes and stories (with UX/Design), tracking, QA, UAT, post launch validation and ongoing optimisation
* Assist in the establishment of the Product team as subject matter experts, building trust and value within the business
* Work with other departments (Digital Marketing & Acquisition, Buying, CRM, Finance, Customer Service) to identify customer pain points and to develop possible solutions
Product Manager - Customer Journey desired skills and experience:
This role will best suit an individual who is well organised, pragmatic, and a lateral thinker, with an inquisitive mind who is motivated to work both individually and as part of a team.
The nature of the role means it varies from supporting live issues on current technologies, to developing roadmaps and building out new Product lines.
* a minimum of 5 years online Product Management experience
* Proven commercial experience in a similar role for an Ecommerce based business / transactional website, ideally from the Travel/Hotel booking sector
* Able to demonstrate exposure to and experience of leading key strategic initiatives
* Exceptional web analytics and data knowledge, with the ability to use data to derive insight
* Experience of 3rd party integration/APIs
* Experience with user research and discovery techniques
And now a bit about you:
* Enthusiastic, curious and passionate about identifying and solving customer problems (whether consumer, supplier or internal)
* High attention to detail
* Natural planner, looking ahead, anticipating and escalating issues before they arise, providing solutions, and meeting deadlines
* Quick learner with ability to think pro-actively and build solid working relationships with wider members of the business
* Ability to demonstrate strong written, verbal communication and presentation skills at all levels of the organisation
* Flexible - we are a fast-moving business and change is a constant
Delivering happiness with their benefits???
* Flexible working time, 2 days office / 3 days home (currently all working remotely)
* 25 days annual leave (excl public holidays), holidays increases by 1 day per year and goes up to a max of 30 days a year (excl public holidays).
* 4 weeks paid sabbatical for every 5 years of work experience.
* Additional leaves linked to Maternity/Paternity etc.
* A generous, company-matched pension scheme.
* Free Private Health Insurance.
* Trained in-house Mental Health First Aiders.
* #Allaboutyou employee wellbeing program, in addition to a host of various wellbeing-related benefits at the office (breakfast/fruit days, games room, relaxation room etc).
* Charity match funding & up to 6 days volunteering days per year.
* Experience vouchers to treat yourself for every work anniversary that you have with us.
* Lifestyle benefits, shopping perks & freebies through Perkbox.
* Training and development programs