2nd Line Support Analyst
- Recruiter
- Confidential
- Location
- Maidenhead
- Salary
- 30000.00 - 40000.00 GBP Annual + Plus benefits
- Posted
- 25 Aug 2021
- Closes
- 22 Sep 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
2nd Line Support Analyst
2nd Line Support Analyst required for our client a fast growing Fintech. To support their clients on a multi-channel payment platform. The role is a mixture of home and office.
2nd Line Support Analyst Responsibilities
* 2nd line supporting of the multi-channel payment platform, including:
* Daily monitoring of production error logs, analyse, triage and investigate root causes
* Querying Production APIs or Production Databases as part of investigations
* Part of out of hours on call team
* Maintain technical API documentation used by our platforms as part of their payment platform integration
* 1st line support for Platform integrations, including validation of certification test cases
* 2nd line support for merchant support queries
* Feedback product/technical improvements to the Product and IT teams to help improve the support process
* Knowledge of POS Payment terminals, configuration, deployment and use cases extremely beneficial
* On site deployment/support as required
2nd Line Support Analyst Skills
* Customer Focussed
* Understanding of REST APIs and Javascript beneficial
* Experience using Postman
* Good PostgreSQL / SQL query knowledge
* Working knowledge of Kibana and Elastic Search
* Experience using Jira & Confluence
* Attention to detail
2nd Line Support Analyst
2nd Line Support Analyst required for our client a fast growing Fintech. To support their clients on a multi-channel payment platform. The role is a mixture of home and office.
2nd Line Support Analyst Responsibilities
* 2nd line supporting of the multi-channel payment platform, including:
* Daily monitoring of production error logs, analyse, triage and investigate root causes
* Querying Production APIs or Production Databases as part of investigations
* Part of out of hours on call team
* Maintain technical API documentation used by our platforms as part of their payment platform integration
* 1st line support for Platform integrations, including validation of certification test cases
* 2nd line support for merchant support queries
* Feedback product/technical improvements to the Product and IT teams to help improve the support process
* Knowledge of POS Payment terminals, configuration, deployment and use cases extremely beneficial
* On site deployment/support as required
2nd Line Support Analyst Skills
* Customer Focussed
* Understanding of REST APIs and Javascript beneficial
* Experience using Postman
* Good PostgreSQL / SQL query knowledge
* Working knowledge of Kibana and Elastic Search
* Experience using Jira & Confluence
* Attention to detail
2nd Line Support Analyst