How to apply
All applications must be through the ‘Fish4Jobs’ portal. Applications must be received by 11pm Monday 13th September. Please submit a single document containing a CV of no more than 2 sides of A4 and a covering letter of between 1 and 3 sides of A4 showing how your experience, skills, knowledge and attitudes match what we are looking for in our person specification.
Interviews will be on Wednesday 22nd September at Jericho, 196 Edward Road in Birmingham and candidates who are invited for interview will be informed by email by the end of Friday 17th September.
Job title: Head of Operations
Salary@ £24,361 - £27,026 (pro rata of £30,451 - £33,782)
Hours: .8 FTE (28 hours per week)
Responsible to: Director
Responsible for: Housing and Wellbeing officers
Purpose of the post: Management of Hope Project’s housing, destitution fund and wellbeing services.
- Safeguarding our residents and clients
- Ensuring our houses are good, safe places to live that meet our legal obligations
- Ensuring our beneficiaries are paid promptly
- Developing partnerships across the region to benefit our clients
- Bringing client experience to the centre of our planning and operations
- Continually and measurably increasing the excellence of our services
- Leading on safeguarding of Hope residents and clients
- Management, support and supervision of (currently) 2 Housing support and 1 wellbeing officers
- Leading on operational planning for housing, destitution fund and wellbeing services
- Developing effective mechanisms to encourage client feedback, and to build client involvement into our planning operations, including running regular client meetings.
- Working with the Director to bring the client voice into Hope’s Governance.
- Work the Director and Head of legal to provide and develop coherent and complementary services that meet Hope’s objective of helping clients overturn flawed refusals of asylum
- Ensuring housing and wellbeing staff have the skills, training and support necessary to excel.
- Improving and implementing the systems necessary to ensure all Hope houses meet relevant regulatory standards (including but not limited to HMO, HSE, fire safety, gas and electrical safety)
- Liaison with owners to keep leases and tenancies up to date
- Acting as lead Fire Marshall
- Acting as lead Health and Safety officer
- Ensuring timely and accurate recording and monitoring
- Managing the process of moving people in and out of our housing
- Making destitution fund payments to eligible clients on the basis of Hope’s criteria and budget
- Maintaining auditable financial records
- Ensuring timely and accurate communication with partners
- Providing reports for trustees, director and funders as required
- Promote volunteering and ensure volunteers are effective and well supported
- Encourage partnership and links that benefit the wellbeing of our residents
- Provide data and case studies to support Hope’s fundraising, lobbying and campaigning
- Representing Hope Projects at regional and national meetings as required
- Participating in team meetings, support and supervision meetings, training and planning and review events as required
- Deputising for the Director as required
- Any other tasks commensurate with the nature of the post
1. Leading on safeguarding of vulnerable people
2. Managing a team working with vulnerable people
3. Involving service users in shaping service management and delivery
4. Good written and spoken English
5. Excellent organisational skills
6. Excellent IT skills
7. Excellent at communicating with colleagues and managers
8. Excellent report writing and presentation skills
9. Excellent time management
10. Able to manage small but complex financial systems
11. Understanding of issues affecting destitute asylum seekers
12. Strong commitment to the rights of destitute asylum seekers
13. Commitment to client empowerment
14. A contributor to a well-functioning team.