Operations manager

Hope Projects
Working from home and from our office in Birmingham, West Midlands
Starting at £24,361 (Pro rata of £30,451)
17 Aug 2021
14 Sep 2021
Contract Type
Part Time

How to apply

All applications must be through the ‘Fish4Jobs’ portal. Applications must be received by 11pm Monday 13th September. Please submit a single document containing a CV of no more than 2 sides of A4 and a covering letter of between 1 and 3 sides of A4 showing how your experience, skills, knowledge and attitudes match what we are looking for in our person specification.

Interviews will be on Wednesday 22nd September at Jericho, 196 Edward Road in Birmingham and candidates who are invited for interview will be informed by email by the end of Friday 17th September.

Job title: Head of Operations

Salary@ £24,361 - £27,026 (pro rata of £30,451 - £33,782)

Hours: .8 FTE (28 hours per week)

Responsible to: Director

Responsible for: Housing and Wellbeing officers

Purpose of the post: Management of Hope Project’s housing, destitution fund and wellbeing services.

  • Safeguarding our residents and clients
  • Ensuring our houses are good, safe places to live that meet our legal obligations
  • Ensuring our beneficiaries are paid promptly
  • Developing partnerships across the region to benefit our clients
  • Bringing client experience to the centre of our planning and operations
  • Continually and measurably increasing the excellence of our services

Job description

  1. Leading on safeguarding of Hope residents and clients
  2. Management, support and supervision of (currently) 2 Housing support and 1 wellbeing officers
  3. Leading on operational planning for housing, destitution fund and wellbeing services
  4. Developing effective mechanisms to encourage client feedback, and to build client involvement into our planning operations, including running regular client meetings.
  5. Working with the Director to bring the client voice into Hope’s Governance.
  6. Work the Director and Head of legal to provide and develop coherent and complementary services that meet Hope’s objective of helping clients overturn flawed refusals of asylum
  7. Ensuring housing and wellbeing staff have the skills, training and support necessary to excel.
  8. Improving and implementing the systems necessary to ensure all Hope houses meet relevant regulatory standards (including but not limited to HMO, HSE, fire safety, gas and electrical safety)
  9. Liaison with owners to keep leases and tenancies up to date
  10. Acting as lead Fire Marshall
  11. Acting as lead Health and Safety officer
  12. Ensuring timely and accurate recording and monitoring
  13. Managing the process of moving people in and out of our housing
  14. Making destitution fund payments to eligible clients on the basis of Hope’s criteria and budget
  15. Maintaining auditable financial records
  16. Ensuring timely and accurate communication with partners
  17. Providing reports for trustees, director and funders as required
  18. Promote volunteering and ensure volunteers are effective and well supported
  19. Encourage partnership and links that benefit the wellbeing of our residents
  20. Provide data and case studies to support Hope’s fundraising, lobbying and campaigning
  21. Representing Hope Projects at regional and national meetings as required
  22. Participating in team meetings, support and supervision meetings, training and planning and review events as required
  23. Deputising for the Director as required
  24. Any other tasks commensurate with the nature of the post

Person specification


1. Leading on safeguarding of vulnerable people

2. Managing a team working with vulnerable people

3. Involving service users in shaping service management and delivery


4. Good written and spoken English

5. Excellent organisational skills

6. Excellent IT skills

7. Excellent at communicating with colleagues and managers

8. Excellent report writing and presentation skills

9. Excellent time management

10. Able to manage small but complex financial systems


11. Understanding of issues affecting destitute asylum seekers


12. Strong commitment to the rights of destitute asylum seekers

13. Commitment to client empowerment

14. A contributor to a well-functioning team.