First Line Analyst - Customer Service

First Line Analyst - Customer Service - Milton Keynes - GBP9 per hour + holiday pay.

Are you looking to build a career that will allow you to develop your IT support and customer service skills with an organisation that values you? We currently have a fantastic opportunity in Milton Keynes for a 1st line Service Desk Analyst working for a large IT service provider on a rolling contract.

This role in Milton Keynes is a great opportunity for someone who is passionate about developing within an IT support environment while delivering excellent customer service and is keen to springboard their career in First line Analyst role for a progressive industry and advance their existing skill set.

The 1st Line Service Desk role based in Milton Keynes involves dealing with a high volume of inbound calls and working efficiently to tight SLAs while providing an exception level of customer service and maintaining professionalism at all times. As the customers first point of call, you will be using an IT understanding, communication and administration skills to deal with their queries effectively and in a timely manner by either resolving the issue or transferring them through to another team based onsite. Using internal systems you will be logging 1st line IT requests, tracking these through to completion, while utilising Microsoft Office applications to perform other support and admin tasks.

Essential skills
. Basic understanding of IT
. Customer service
. Good Time management skills
. Excellent Telephone manner
. Attention to detail
. Fast paced and proactive nature

Successful applicants must be confident in using different IT systems, with proven experience in Microsoft Office suites. Having worked in a customer service or administration role previously or coming from a Call Centre or Account Management environment with confidence in time management.

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