Accounts Query Analyst

Changing the way people think about waste

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 7,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.

.

A quick look at the role

The Query Analyst is responsible for all aspects of AR administration, including the raising of credit notes in response to customer queries which have been logged via our QLS system. You will ensure that the QLS completion process is managed effectively and all credit notes, invoices etc. are raised in timely manner in accordance with the agreed SLA's.

*** Post Covid this will be a 'blended role with time divided between home and our head office in High Wycombe ***

Why it's an opportunity not to be wasted.

• Check the approved QLS that come into the team and are included in the relevant allocation
• Ensure any contract amendments have been actioned so the issue has been root caused. Liaising with Internal Customers - customer services, contracts admin. & supply chains to resolve queries
• Process our Major/SME Customer approved QLS by raising the relevant credits.
• Any approved QLS that are incorrect are rejected back to the relevant business, with a detailed explanation of what is required in order to prevent recurrence of the same issue.
• Provide an analytical review and key insights to the reasons for QLS and the trends. Succinctly communicate these to Internal Stakeholders
• Raise any ad hoc invoices and credits where requested.
• Dealing with Customer queries received into the business by post and e mail to the central e mail boxes CC Mailbox , Query Mailbox , DD Mailbox ,
• Provide daily/weekly/monthly reporting for use by both the Accounts Receivable Team and the wider business, in addition to the ability to provide ad hoc reports and analysis to give insight to the Business on trends and forecasts.

Requirements

• Minimum of 12 months experience within a finance role
• Advanced Excel skills which must include Lookup's and Pivot Tables is essential
• Experience working with a computerised accounting function
• Ability to produce ad hoc reports to give business insights
• Ability to work under pressure to tight deadlines using own initiative
• Highly organised with a high level of attention to detail
• Team player with a "can do" attitude

Benefits

And here's why you'll love it at Biffa.

• Competitive salary
• Ongoing career development and coaching - because if you don't grow, we don't grow
• Generous pension scheme
• Retail and leisure discounts
• Holiday and travel discounts
• Bike to work scheme

.

Dedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.