IT/Technical Support Technician
- Recruiter
- Confidential
- Location
- Plymouth
- Salary
- up to GBP28k + Benefits
- Posted
- 02 Aug 2021
- Closes
- 30 Aug 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
IT/Technical Support Technician (345jc) - Plymouth - up to GBP28k + Benefits
My client, who are world leaders in the development of Body Worn Video (BWV) technology are now seeking to recruit an IT/Technical Support Technician for their operation in Plymouth.
DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.
As part of their team, you'll be working with a wide variety of technologies and serve a diverse set of users principally involved in the Cloud, Server, Infrastructure, WIFI and 4G/5G environments. Applicants should have a relevant IT qualification or equivalent, plus work experience in a relevant post.
You will be a skilled individual who is self-motivated, highly organised and works well as part of a team. Your role will be involved in providing their customers with a first-class Pre & post-sales experience when choosing us as their Body Worn Video supplier and partner. Resolving IT Issues pro-actively and reactively on customers' core infrastructure, Azure Cloud and both our and end-user devices.
Job Role / Responsibilities will include:
- Provide1st/2nd and 3rd line support to customers - via telephone, email and remote applications.
- Aid and support the group development of interoperable systems via APIs etc
- Provide technical guidance, support to customer in their 'journey' from 'thinking Body Camera idea' to 'roll-out' and beyond
- To oversee and manage our IT system and Network including our MS Azure Cloud and provide technical support to our customers typically spanning a wide geographical area.
- Install, Manage, and improve company Cloud services for both my client and their customers.
- Pre & post-sales Support and training to staff and customers.
- Product development liaison with Suppliers and supply chain in conjunction with the MD.
- Manage New Technical development with suppliers - Hardware and Software.
- Manage Company applications such as ANYDESK, WeTransfer etc
- Manage Firmware updates and Latest software versions.
- Manages and approves all technology "leaving the Company"
- To Assist Customers with their Technical questions regarding our Product range (Training Provided) Spanning user issues to Network configuration.
- To Assist Customers with Software installations on their own Server and Network or via our MS Azure Cloud.
- Provide Technical support to our customers typically spanning a wide geographical area and where English may not be their Primary Language.
- Must be a problem solver and be able to quickly identify and solve issues.
- To be an ambassador for the company to the outside world.
- To form working relationships with our premier customers in the Blue Light and Public Sector Market place.
- To Potentially serve as a business representative at major industry events, conferences, trade shows, and exhibitions.
Other Internal Tasks
- Load software onto to our products
- Check quality of product deliveries from suppliers.
- Aid in management of Company Stock and secure storage.
- Aid in incoming Stock deliveries and dispatch of goods to customers globally.
- Manage low level electronic repairs - e.g. Soldering. (low level electronics knowledge useful).
- To assist in the authoring of product Instruction manuals and procedures. Ensure documentation for system policies, technical specifications and operating procedures are maintained and updated.
- To provide support in the preparation of Bids / Tenders.
Person Skills
- An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions
- Strong interpersonal skills and high emotional intelligence
- Be able to communicate and influence Senior peer group down to basic user.
- Strong customer and client focus
- Team Player
- Must have entrepreneurial spirit, be a self-starter, able to, and used to, working remotely and be able to plan to reach company objectives.
- Smart and Corporate in appearance due to the Conservative and Uniform environment of our customers.
- Must be able to interact with Customers where Technology may not be their Forte.
- Prepared to travel throughout UK and The World involving Nights away from "Home"
- Have a passport, clean driving licence, potential need to be security cleared so a clean criminal record. Checkable work History etc.
Experience Required -
- Remote Software Installation experience
- Remote IT and Technical support experience
- Remote IT fault finding - Server and Desktop Configuration / Port Issues
- Build and manage databases.
- SQL Server / MS Server
- MS Azure / Amazon Cloud environments
Useful Experience
- Development of integration APIs - Rest API Modification
- Some Software writing and coding experience with editing JSON config files
- Java / Javascript
- Experience with API Gateways
- Understanding of RTSP protocol, RTSP Stream, editing JSON config files
- Understanding of Video streaming Codecs: JPEG, MPEG4, H.264, H.265
- streaming modes: RTSP/TCP (interleaved), RTSP/UDP/unicast, RTSP/UDP/multicast, RTSP/HTTP and HTTP (only for JPEG, MPEG4 and H.264).
- CCTV products and Control room software such as Genetec / Milestone / Axis / Verint
- 3G / 4 G Live Video transmission.
- PTT and commercial communications.
In this role you will be reporting to the Operations Director and Managing Director on a daily basis as well as company Sales team and other Company Directors on a regular basis.
The ideal candidate for this role would probably be someone who experience in working in a 1st and 2nd line tech environment and who is seeking to further develop their skills in the future, as this company is currently undergoing a massive growth period
In return they are offering a good starting salary and package, as well a trust-based flexi-time system and they are seeking someone who can roll their sleeves up and muck in and help others within this small company
For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on (phone number removed)
My client, who are world leaders in the development of Body Worn Video (BWV) technology are now seeking to recruit an IT/Technical Support Technician for their operation in Plymouth.
DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.
As part of their team, you'll be working with a wide variety of technologies and serve a diverse set of users principally involved in the Cloud, Server, Infrastructure, WIFI and 4G/5G environments. Applicants should have a relevant IT qualification or equivalent, plus work experience in a relevant post.
You will be a skilled individual who is self-motivated, highly organised and works well as part of a team. Your role will be involved in providing their customers with a first-class Pre & post-sales experience when choosing us as their Body Worn Video supplier and partner. Resolving IT Issues pro-actively and reactively on customers' core infrastructure, Azure Cloud and both our and end-user devices.
Job Role / Responsibilities will include:
- Provide1st/2nd and 3rd line support to customers - via telephone, email and remote applications.
- Aid and support the group development of interoperable systems via APIs etc
- Provide technical guidance, support to customer in their 'journey' from 'thinking Body Camera idea' to 'roll-out' and beyond
- To oversee and manage our IT system and Network including our MS Azure Cloud and provide technical support to our customers typically spanning a wide geographical area.
- Install, Manage, and improve company Cloud services for both my client and their customers.
- Pre & post-sales Support and training to staff and customers.
- Product development liaison with Suppliers and supply chain in conjunction with the MD.
- Manage New Technical development with suppliers - Hardware and Software.
- Manage Company applications such as ANYDESK, WeTransfer etc
- Manage Firmware updates and Latest software versions.
- Manages and approves all technology "leaving the Company"
- To Assist Customers with their Technical questions regarding our Product range (Training Provided) Spanning user issues to Network configuration.
- To Assist Customers with Software installations on their own Server and Network or via our MS Azure Cloud.
- Provide Technical support to our customers typically spanning a wide geographical area and where English may not be their Primary Language.
- Must be a problem solver and be able to quickly identify and solve issues.
- To be an ambassador for the company to the outside world.
- To form working relationships with our premier customers in the Blue Light and Public Sector Market place.
- To Potentially serve as a business representative at major industry events, conferences, trade shows, and exhibitions.
Other Internal Tasks
- Load software onto to our products
- Check quality of product deliveries from suppliers.
- Aid in management of Company Stock and secure storage.
- Aid in incoming Stock deliveries and dispatch of goods to customers globally.
- Manage low level electronic repairs - e.g. Soldering. (low level electronics knowledge useful).
- To assist in the authoring of product Instruction manuals and procedures. Ensure documentation for system policies, technical specifications and operating procedures are maintained and updated.
- To provide support in the preparation of Bids / Tenders.
Person Skills
- An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions
- Strong interpersonal skills and high emotional intelligence
- Be able to communicate and influence Senior peer group down to basic user.
- Strong customer and client focus
- Team Player
- Must have entrepreneurial spirit, be a self-starter, able to, and used to, working remotely and be able to plan to reach company objectives.
- Smart and Corporate in appearance due to the Conservative and Uniform environment of our customers.
- Must be able to interact with Customers where Technology may not be their Forte.
- Prepared to travel throughout UK and The World involving Nights away from "Home"
- Have a passport, clean driving licence, potential need to be security cleared so a clean criminal record. Checkable work History etc.
Experience Required -
- Remote Software Installation experience
- Remote IT and Technical support experience
- Remote IT fault finding - Server and Desktop Configuration / Port Issues
- Build and manage databases.
- SQL Server / MS Server
- MS Azure / Amazon Cloud environments
Useful Experience
- Development of integration APIs - Rest API Modification
- Some Software writing and coding experience with editing JSON config files
- Java / Javascript
- Experience with API Gateways
- Understanding of RTSP protocol, RTSP Stream, editing JSON config files
- Understanding of Video streaming Codecs: JPEG, MPEG4, H.264, H.265
- streaming modes: RTSP/TCP (interleaved), RTSP/UDP/unicast, RTSP/UDP/multicast, RTSP/HTTP and HTTP (only for JPEG, MPEG4 and H.264).
- CCTV products and Control room software such as Genetec / Milestone / Axis / Verint
- 3G / 4 G Live Video transmission.
- PTT and commercial communications.
In this role you will be reporting to the Operations Director and Managing Director on a daily basis as well as company Sales team and other Company Directors on a regular basis.
The ideal candidate for this role would probably be someone who experience in working in a 1st and 2nd line tech environment and who is seeking to further develop their skills in the future, as this company is currently undergoing a massive growth period
In return they are offering a good starting salary and package, as well a trust-based flexi-time system and they are seeking someone who can roll their sleeves up and muck in and help others within this small company
For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on (phone number removed)