3rd Line IT Analyst

Hays Specialist Recruitment
35000.00 - 49000.00 GBP Annual
30 Jul 2021
06 Aug 2021
Contract Type
Full Time

Exciting 3rd Line Analyst opportunity working with a widely-recognised organisation located in Hatfield

As a 3rd Line Analyst your role will be to provide technical support services to numerous users that operate across the Group Delivery business. You will also be expected to identify, analyse, document and implement new technical solutions and features to enhance systems as well as looking for opportunities by working with Group Delivery teams to implement necessary tooling changes for technical activities. You will be responsible for designing and implementing technical procedures to support the technical operations team alongside providing any training to the technical operations team or Group Delivery Business where necessary.

Key Skills and Experience
. A minimum of 2 years' experience working in a senior technical support position
. Demonstrable knowledge of:
- Operating systems: Microsoft Windows, Linux (Red Hat & Oracle)
- Enterprise Infrastructure: Storage (SAN/NAS/DAS), Network Switches & Routers, Servers
- Virtualisation: VMWare, Hyper-V
- TCP/IP Networking knowledge
- Scripting: PowerShell and/or Python
- System Management: SNMP, WMI, RMI
- ITIL knowledge with a broad understanding how tooling underpins the ITIL functions in Event Management, Capacity & Availability Management and Asset & Configuration Management
- API Frameworks: RESTful, SOAP, JSON
. Strong written and verbal communication skills with the ability to communicate technical jargon effectively
. Good analytical, problem solving and organisation abilities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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