Product Manager

Description:

Job Purpose

We're the UK's leading consumer delivery specialist, and that's because we're obsessed about providing our customers with the ultimate delivery experience . We run our business with customers at the heart and this is reflected in our drive towards a product centric organisation. We're currently looking for a Product Manager to craft and join us on this exciting journey as we look to expand the depth and breadth of our product portfolio across our five key value streams: customer, client, courier, business and operations.

A Product Manager will have full ownership of one or more products in a value stream, managing them from concept to retirement, cultivating and driving value from them. They will be accountable in ensuring these delivers against clearly defined objectives and key results (OKRs) aligned to the company's vision. As the ultimate decision maker of their product plans, they will prioritise the backlog to deliver the highest outcome.

The Product Manager will typically immerse themselves in product analytics and work with business stakeholders, customers, UX, technical product delivery and Analysts on a daily basis to understand key problems and challenges faced. They will be responsible for working with their product-aligned team to define the outcomes and ideate how' to solve these problems and create business value.

They will work closely with the Technical Product Owner and product-aligned squads to identify what' gets delivered and when'. They will continuously challenge and validate against outcomes, leveraging user focus groups and product analytics, and will rebalance and course correct where needed.

Product Managers will need to liaise with multiple functions, from finance to marketing, and must be confident in communicating, with strong influencing and negotiation skills. They are experienced in working with colleagues up to senior management level and motivate delivery teams with clear, elevating goals to convey the product vision and make the team feel personally and emotionally invested.

Product Managers are passionate about creating great products and they have good understanding of their product ecosystem and industry it operates in, including knowledge of the customers, the market, the competition and future trends.

This role will carry out some or all of the following activities:

Product Development Lifecycle

Deliver and somtimes define the product vision in collaboration with senior leadership aligned to the enterprise strategy and convey that vision to delivery teams.

Accountable for ensuring product OKRs (L2) are met and contribute to the wider product strategy and higher level OKRs (L1, L0).

Manage one or more product(s) across the full product life cycle and ensure problems and needs of customers are identified and bridged.

Problem Definition

Act as the interface with business stakeholders to frame the problem and channel emerging ideas.

Continuously look at analytics to derive customer, product and market insights.

Liaise with Data Analysts, UX Researchers and senior team members to articulate the key drivers for change.

Ideation

Facilitate workshops with product-aligned squad and product team members to define realistic product outcomes.

Bring knowledge and understanding of the end user, competitors, the industry and future trends to ideation sessions.

Link with Design and Technology functions to ensure ideas satisfy overarching principles and alignment across the product estate with a consistent UX.

Continuous Discovery

Ensure ideas are constantly being assessed and validated, to adapt, pivot & evolve.

Collaborate with UX Researchers to conduct UX assessments, surveys and end user focus group sessions to validate hypotheses before pursuing with development.

Liaise with the Enterprise BA and Solution Architect to validate the desired solution fits within the overall technology and business landscape.

Continuous Delivery

Own the product roadmap striving to deliver product increments from a Minimal Marketable Product and further iterations across the product life cycle.

Own and prioritise product backlog working with Solution BAs to ensure requirements are accurately captured and understood by the Delivery Team.

Work closely with the Product Delivery Manager to ensure the right features are shipped and delivered on time.

Liaise with design and technology stakeholders to ensure alignment across Hermes' IT estate.

Work with Programme Mangers and change enabling resources to identify product impacts for cross-cutting projects (eg GDPR, Brexit, IT scaling, Infra Optimisations).

Continuous Measurement & Validation

Monitoring input and output metrics to validate and measure objectives.

Derive product usage insights and market impact from analytics and MI data.

Report on the products value and behaviour.

Define product SLA/SLOs.

Provide clarity to the department on the prioritisation of enhancements, new features, service and technical debt, so that all staff members can deliver the best value to the business and manage risk appropriately.

Product Management

Responsible to report product metrics that represent progress against goals and strategic vision.

Demonstrate evidence and rationale for decisions to evolve, pivot or stop products.

Budgeting for product iterations (CAPEX, OPEX), planning KPIs and resource allocation.

Support on managing financial risk associated with the product set including licence management, supportability and maintenance.

Support marketing and business stakeholders on product launch and go to market strategy.

Work with key stakeholders, customers, suppliers and third parties to ensure required service levels and quality is maintained.

Collaborate with Change Management teams to enable new ways of working and product adoption across the organisation where applicable.

Liaise with stakeholders at all levels to ensure clear alignment around product expectations.

Skills:

• Product management
• Product roadmap
• Stakeholder management
• User stories
• Agile
• Digital
• Sprint
• ROI
• Finance

Job Title: Product Manager

Location: Leeds, UK

Rate/Salary: .00 GBP Yearly

Job Type: Permanent

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. . Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

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