Cloud Support Engineer – AWS – $500M Tech Co. £50K

It's our mission to be the world’s favourite marketplace for technology professionals to buy cloud products. This is your chance to come and have some fun (whilst working of course) as we in collaboration with our newly acquired UK Cloud Consulting arm propel into the stratosphere. Ready to get involved?

We encourage you to apply for a role even if you don’t meet 100% of the bullet points! What’s more important to us is your passion for technology and your ability to learn and demonstrate how you grow your tech repertoire!

Role Info:

Cloud Support Engineer – AWS
Farnborough HQ / Hybrid Remote Based Split
£45,000 – £50,000
Plus Benefits Package packed full of perks and personal growth tools

We're listed on the Inc 500
Awarded Best Places to Work 2021
Women in IT UK Awards 2021

The Cloud Support Engineer – AWS Role:

If you are a true believer of cloud, have an enormous appetite to learn and like the idea of joining the "AMG" consultancy division in one of the fastest growing modern cloud distribution platforms – this is your chance.

You’ll be an influential voice in the support team championing the support experience for our clients. You’ll be a leader by behaviour (not by title), super collaborative and a sharer of support issue learning and discovery.

You’ll be working alongside engineers, solutions architects and subject matter experts who make the adoption of cloud technologies easier and who operate at the leading edge of cloud technology.

What sort of technologies will you be exposed to?

+ Trouble-shooting and in-life support for customer solutions on AWS
+ Using automation frameworks such as Ansible, Cloud Formation, Circle CI
+ Operating server-side for escalations on newer technologies, websites, webapps, MySQL
+ Making use of scripting languages for automation including BASH, PowerShell, Python

Position Requirements:

Your Day to Day in this role includes:?

+ Incident response and in-life support
+ AWS infrastructure resource management
+ Assisting with go-live and troubleshooting in new client environments
+ Feeding back on build approaches to Solutions Architects and Subject Matter
+ Contributing to new ideas for improving and maintaining a growing support department

Your Career Progression route could take you to the following roles:

+ Subject Matter Expert (Azure, AWS or GCP)
+ Implementation Team
+ Solutions Architect
+ Professional Services

With access to our award-winning University PLUS born in the cloud mentors and vendors feeding your development, you’ll be entering an “all you can eat” training environment. Our engineers have dedicated time each week to hone their skills and we have dynamic career progression paths to cater to every personal development aspiration.

You'll be ideal for us if you:

+ Have experience in a digital agency or hosting or MSP environment
+ Have 2 – 3 years background as a SysOps or SysAdmin engineer
+ Have had previous exposure to web build or webstack technology environments
+ Are within 60 minutes reach of Farnborough
+ Are excited to work in a multi-cloud environment (Azure, AWS, GoogleCloud)
+ Have experience within infrastructure support (Linux, VMware, Powershell)
+ Enjoy ownership and autonomy in problem solving
+ Like working in a tier-less support structure and collaborating with colleagues
+ Thrive on variety and resolving multiple challenges within a single support ticket
+ Are motivated to delight customers by owning and resolving issues

Salary & Benefits:

+ Family friendly hours (core hours 10-4)
+ Hybrid Home-Office blend after training
+ Annual Base Salary £45,000-£50,000
+ 33 days holiday including bank holidays
+ Time for training and personal development
+ Tech set up to support great home and in-office working
+ Private healthcare with dental
+ Free eye tests
+ Life Assurance
+ Income Protection
+ Workplace pension scheme
+ Regular company and team socials
+ Potential for Share Options after 1 year

In-Office Environment?- When we're free of Covid!

+ Amazing Offices with natural light (Office tour here)
+ Dedicated desk with laptop dock and two monitors
+ Free on-site Parking
+ Shuttle bus from Main station
+ Access to on-site gym
+ On-site shower
+ Barista grade coffee machine
+ Access to subsidised canteen
+ Fully stocked drinks fridge

If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times.

What’s in it for you?

There’s plenty of scope for a talented individual to progress quickly in this opportunity or to other internal options as we grow and expand. We have our very own internal academy for personal development plus access to extensive "born in the cloud" mentors available for your growth. We’ll provide the opportunity stretch and projects to help you thrive and see exactly what you need to achieve to get to the next level. You might even get to exchange work location one day with your colleagues in the USA but even if you can't travel right now we guarantee you'll still have fun!

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Equal Opportunities:

We are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted you by email, text or telephone. Your data is processed on the basis of our 'legitimate interests' in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Team RR.