Butlin"s are currently looking for a Village Manager at our Minehead resort. You will be part of a high performing team who deliver the best possible guest experience through our accommodation and housekeeping services. You will enjoy a fast pace high pressure environment, leading a team to create and deliver a "home away from home" experience that will exceed our guests" needs and expectations on a daily basis.
Butlin"s is one of the most recognised brands in the UK holiday market, offering holidays and short breaks all year round at three great British seaside resorts. Our three resorts in Minehead, Bognor Regis and Skegness attract over 1.5 million guests every year. No matter which role you fulfil, all of us are working towards our common goal of delighting our guests every time by providing amazing memories & experiences, as well as creating an environment where our team can perform at their best.
About the Role:
Reporting to the Accommodation Managers, you will be accountable for leading a team of housekeepers to deliver the best possible experience through our accommodation & housekeeping services by delivering Clean and fault free accommodation.
What will I be doing?
Provide support, development and leadership to the team.
Maintain and look for opportunities to improve housekeeping standards on the "Village" in line with resort goals on cleanliness, inventory, presentation etc.
Identify solutions to continuously improve the areas that fall below standard.
To be a point of contact with our guests to help resolve problems.
To manage designated shifts in a professional and effective manner as a leader.
Control deployment of direct labour/ contract companies within the area of responsibility.
Report maintenance jobs as required and evaluate maintenance work in adhere to Company standards.
Review guest verbatim and implement ideas and solutions for improvement.
Administration duties such as rotas, stock ordering, budgetary control etc.
Duty Accommodation Manager cover for the Department on designated shifts.
Complying with all Company and legislative procedures.
Conduct and planning of on the job "Skill cards" Monitor and identify areas for Team retention improvement Deliver against company TI goals and KPIs.
To conduct PDPs for direct reports and development of the team.
To conduct interviews / performance management meetings.
Experience preferably in the cleaning and/or housekeeping industry
Excellent communication skills with an organised & methodical approach
Strong motivational skills
Ideally you will have previous experience of managing large teams to Assistant Manager or Venue Manager Level and be looking for an opportunity to develop your skills.
Normal Working hours:
As we are a 7 day opertion a flexible approach to your working week would be required.
We think working at Butlin's is a pretty special place to be and here are just a few of the benefits for working with us:
Resort discounts on food and drink in our retail outlets.
Free use of many of the resort facilities for you, and significantly discounted rate for your friends and family.
Subsidised OFSTED Nursery facilities available on resort
Discounted Bourne Leisure holidays for you, your family and friends
Free parking on resort
Reward and recognition schemes including long service and team member of the month as well as lots of other team incentives.
If you think you have what it takes to come and be part of our team, we'd love to hear from you.