Rent and Service Charge Manager - Agile Working

Milton Keynes, Buckinghamshire
29 Jul 2021
12 Aug 2021
Contract Type
Full Time

Rent and Service Charge Manager - Agile Working

Kents Hill, Milton Keynes

Full Time



Would you thrive in a job that is making a real difference to people’s lives in your region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for their customers. They provide additional, critical services to support the most vulnerable but they also build shared ownership and outright sales for those who want to get on the property ladder.

Our client is passionate about their communities and they are committed to being a Learning Organisation, developing talent to deliver their service goals and supporting the next generation into a career in Housing.

About the role:

Our client is currently seeking a Rents and Service Charge Assistant Manager to join their team. The main purpose of this role is to manage and progress the rents and service charges teams, dealing with the completion of annual rents / service charge reviews, new years charge increases, ensuring all compliance legislation is adhered to. You’ll also investigate and implement a service charge / reserve fund system and ensure efficient processes throughout the team. Your main responsibilities will include:

Managing the day to day delivery of the Service Charge Team, ensuring all service charges levied by the group adhere to relevant lease agreements

Overseeing the collection of the information required to prepare the annual service charge statements for all tenure types, ensuring that all costs are fair and reasonable

Managing the annual service charge statements review

Liaising with development / housing management and maintenance on the setting up of new schemes and service charges

Managing the handover process of service charges from the Development Team, ensuring that all information entered onto the housing system is accurate

Managing the calculation of reserve funds for all blocks

Overseeing the monthly calculation of reserved funds and ensuring reconciliation to the balance sheet

Reviewing all Major Works Section 20 and confirming relevant deductions from reserve funds are posted and reconciled

What our client is looking for:

Ideally an Accounting Technician Qualification or equivalent

Experience of rent review / setting and service charge processes including setting, monitoring and reviewing

Understanding of reserve funds and Section 20 process

Good all round knowledge of accounts eg budgetary process and preparation

Understanding of rent compliance 

Experience of implementing new systems and improving processes

Experience of managing staff, completing check-ins and development plans

Advanced excel knowledge (pivot tables, vlookups, formulas)

Excellent organisational skills

Ability to work to deadlines and maintain clear and accurate records

What they offer:

Annual leave 25 days rising to 30 days with length of service

Generous defined contribution pension scheme – employer contribution up to 10%

Life assurance (2x salary)

Generous sick pay

Free car parking

Numerous learning and development opportunities including qualifications

Paid professional subscriptions (max 2 if both relevant to role)

Agile working

Medicash counselling (helpline and face to face)

On-site wellbeing activities including massages

Free annual flu jabs

Plus lots more! (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.


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