Microsoft Support Engineer - Cloud Services - Hybrid working

Microsoft Support Engineer - Cloud Services - Hybrid working

We are looking for a certified and experienced 3rd line Support Engineer with a minimum of 3 years' experience supporting on-premises, hybrid and fully cloud based Microsoft services and infrastructure.

This role will involve a combination of reactive (support) and proactive (management/monitoring) of our customers across their Microsoft 365 and Azure hybrid environments, aiding with support issues, configuration enquiries and technical escalations.

Key Responsibilities:

• Develop, build, and maintain technical and personal rapport with clients
• Ensure high levels of incident ownership through incident life cycle to a satisfactory conclusion
• Analyse the nature of queries and customer problems and provide suitable solutions within SLA timescales
• Understand and operate the escalations procedures both internally and with our partners
• Meet personal and team productivity and quality targets in line with Support Services Department

Skills and Experience:

Required:

• Minimum 3 years supporting the configuration of Azure IaaS and PaaS including but not limited to Windows Virtual Desktop, Azure networking, Azure Active Directory Services and Azure Monitor
• Minimum 3 years' experience supporting or managing on-premises and hybrid Microsoft infrastructure solutions including Azure AD, Identity Management and System Centre
• Experience of Azure Migrate tools, ARM templates, PowerShell and Azure cost management
• Certified to a minimum level of Azure Administrator [AZ104]
• Solid understanding core Microsoft technologies and hybrid data centre environments

Desirable

• Experience of SQL Server Migrations to Azure
• Experience of Azure Sentinel and Azure Security Centre
• Experience of VMware, Citrix or Hyper-V
• ITIL Foundation
• Experience of working for or with a Microsoft MSP

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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