Technical Support Analyst
- Recruiter
- Confidential
- Location
- North Lanarkshire
- Salary
- Competitive
- Posted
- 28 Jul 2021
- Closes
- 25 Aug 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
RECRUITMENTiQ is working in partnership with a Scottish IT company founded in 2003 which provides robust IT systems and support for businesses throughout Scotland with solid strategies, customer-centric advice & state of the art technologies.
We are proud to partner with market leaders, including Microsoft, Dell, and SonicWALL, and we truly value the loyalty of our accountancy customers over the past 18 years.
Due to continued growth, we require an experienced Technical Support Analyst to join our busy, highly professional team.
The Role
The successful candidate will be mainly home-based, with occasional onsite work, and one day per week in an office (location TBC Central Belt). The successful candidate will have a working knowledge of industry considerations such as cybersecurity and GDPR, and a genuine interest in future tech developments.
The Technical Support Analyst will be a strong team player, who can work responsively, proactively, and with a high level of attention to detail. You will be a self-motivated and dynamic individual who is able to be adaptable, flexible, and able to adjust to new situations and environments.
Key Responsibilities
Taking inbound support calls on our busy helpdesk which operates from 8 am-6 pm Monday-Friday
Resolving technical support issues remotely
Support ticket management and prioritisation
Project managing new hardware installations
Working with third parties to resolve customer issues
Account management - managing customer relationships including regular onsite meetings
Attending industry events
Keeping up to date with the latest industry technology, including access to free training
Solving problems independently
Attending structured training every 90 days
Essential Skills and Experience
A minimum of 5 years experience in IT service management
A valid UK driving licence
Excellent telephone manner with strong attention to detail
Experience in providing a high level of customer service in a similar role
A minimum of 2 years experience Windows Server Administration and Microsoft 365/Teams/SharepointNetwork Security
Desired Skills and Experience
Experience with Microsoft Azure
Experience with SonicWALL
Experience managing remote networks
Knowledge of virtual desktop infrastructure
Knowledge of cloud backup recovery systems
Experience in managing third-party relationships
Knowledge of Cyber Essentials or a cyber qualification
Benefits
GBP30000+ DOE
Personal development meeting every 60 days
Mobile phone
Company Pension Scheme
Corporate away weekend
90-day company social catch up
We pride ourselves on supporting our clients in a professional, efficient manner. We demonstrate the same high quality of personal service to all our customers
We believe in supporting our people to perform to the best of their abilities. To this end, you are provided with personal development meetings every 60 days and the opportunity to work with new technology and further your own abilities, to keep your knowledge relevant to our ever-changing industry.
Your core hours would be negotiable on appointment. Current working patterns available 8am-4pm, 9pm- 5pm, 10am- 6pm.
If you want to work in a talented team and be a part of a company that values its people, then please submit your CV with a covering letter
We are proud to partner with market leaders, including Microsoft, Dell, and SonicWALL, and we truly value the loyalty of our accountancy customers over the past 18 years.
Due to continued growth, we require an experienced Technical Support Analyst to join our busy, highly professional team.
The Role
The successful candidate will be mainly home-based, with occasional onsite work, and one day per week in an office (location TBC Central Belt). The successful candidate will have a working knowledge of industry considerations such as cybersecurity and GDPR, and a genuine interest in future tech developments.
The Technical Support Analyst will be a strong team player, who can work responsively, proactively, and with a high level of attention to detail. You will be a self-motivated and dynamic individual who is able to be adaptable, flexible, and able to adjust to new situations and environments.
Key Responsibilities
Taking inbound support calls on our busy helpdesk which operates from 8 am-6 pm Monday-Friday
Resolving technical support issues remotely
Support ticket management and prioritisation
Project managing new hardware installations
Working with third parties to resolve customer issues
Account management - managing customer relationships including regular onsite meetings
Attending industry events
Keeping up to date with the latest industry technology, including access to free training
Solving problems independently
Attending structured training every 90 days
Essential Skills and Experience
A minimum of 5 years experience in IT service management
A valid UK driving licence
Excellent telephone manner with strong attention to detail
Experience in providing a high level of customer service in a similar role
A minimum of 2 years experience Windows Server Administration and Microsoft 365/Teams/SharepointNetwork Security
Desired Skills and Experience
Experience with Microsoft Azure
Experience with SonicWALL
Experience managing remote networks
Knowledge of virtual desktop infrastructure
Knowledge of cloud backup recovery systems
Experience in managing third-party relationships
Knowledge of Cyber Essentials or a cyber qualification
Benefits
GBP30000+ DOE
Personal development meeting every 60 days
Mobile phone
Company Pension Scheme
Corporate away weekend
90-day company social catch up
We pride ourselves on supporting our clients in a professional, efficient manner. We demonstrate the same high quality of personal service to all our customers
We believe in supporting our people to perform to the best of their abilities. To this end, you are provided with personal development meetings every 60 days and the opportunity to work with new technology and further your own abilities, to keep your knowledge relevant to our ever-changing industry.
Your core hours would be negotiable on appointment. Current working patterns available 8am-4pm, 9pm- 5pm, 10am- 6pm.
If you want to work in a talented team and be a part of a company that values its people, then please submit your CV with a covering letter