Desktop Support Engineer

We have an Exciting opportunity for a Desktop Support Engineer to join our client on an initial 3 month contract in Harlow.

This role is inside IR35 - Umbrella contractors only

Job Description:
* You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and above all, strong sense of customer service -
* Previous experience in the delivery of IT support services, specifically Desk Side Support
* A friendly, engaging and professional demeanor
* Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.
* Confidence in assessing break/fix issues, some experience with IMACs.
* Previous knowledge of an ITSM ticketing system.
* Ability to support other devices on a Hands & Eyes basis including desk phones, meeting room equipment, network devices, server room rack mounted devices, scanners and backup tapes.
* Above, it is a willingness to take on the challenge of resolving a problem, taking a pride in a job well done and becoming a "safe-pair-of-hands", keeping our client's technology estate running smoothly.
ideally the engineer would have previous experience in the tool Remedy and SNOW,

So if you are a desktop Support Engineer looking for your next exciting contract please apply today

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