Tenant Liaison Officer

Recruiter
Confidential
Location
Gateshead
Salary
Competitive
Posted
27 Jul 2021
Closes
24 Aug 2021
Contract Type
Contract
Hours
Full Time
Tentant Liaison required to assist with maintenance on council properties across Gateshead.

The post will play a key role in providing support to customers throughout the process of repairs and maintenance works to their home.

The key roles of this post will include:

To be the main point of contact for customers throughout works to their home, ensuring that they are fully aware of all works due to happen - advising them of works planned, keeping them updated throughout the process and to ensure any queries or concerns they may have are addressed swiftly

To liaise closely with operational delivery teams, associated agencies and other services to ensure that the needs and requirements of customers are met

To arrange any necessary support for vulnerable customers, ensuring work can be completed without causing them stress and inconvenience

Knowledge & Qualifications

Essential:

Knowledge

An understanding of the challenges faced by some of our customers in their day to day lives and the support available to help them
An understanding of equality and diversity within the housing environment
An understanding or relevant housing legislation Experience

Dealing with difficult situations
Effective partnership working
Ability to work on your own initiative as well as part of a team
Working in a Customer Service environment
Resilience and strong negotiating skills
Keen problem-solving skills
Providing support to vulnerable customers
Excellent communication skills, both written and verbal
Good organisation and time management skills, with an ability to work under pressure and to meet deadlines

Qualifications

5 GCSEs or equivalent at Grade C or above, or relevant experience

Desirable:

Knowledge

Working within housing environment, particularly in repairs and maintenance

Experience

Working with Microsoft Office packages and Northgate Housing System
Complaint handling and resolution

Interestred? Call Sam Hayes on (phone number removed) or email (url removed)

More searches like this