Cloud Application Config & Support Engineer (Fully Remote)

Recruiter
Confidential
Location
Harpenden
Salary
25000.00 - 35000.00 GBP Annual + Fully Remote, AI company
Posted
26 Jul 2021
Closes
23 Aug 2021
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time
We specialise in the recruitment of high quality candidates in the IT support sector. We have an excellent opportunity for a Cloud Application Config & Support Engineer working for a leading medical imaging Cloud company at the forefront of Cloud, SaaS and AI diagnostic services to the Healthcare sector (NHS, UK Private sector and International).

Home Based / Fully Remote

Amazing AI company looking for a recent graduate or some that has experience with IT development, deployment, or support

Cloud Application Config & Support Engineer's Core Duties

* Setting up and configuring new client accounts, workflows, and business logic in the cloud

* Using your scripting knowledge (of JSON, RegEx, Perl, Python etc.) to configure and manage client workflows, manipulate all kinds of data, and build advanced solutions

* Assisting the support team and gaining a firm understanding of the platform and standards

* Management and triage of support helpdesk incidents

* Prioritising and coordinating support efforts between client, 3rd parties and our partners

* Applying knowledge to problem solve, identify issues, and implement solutions

* Liaising directly with clients in a professional capacity and pro-active manner

* Analyse cause of incidents and document recommendations to prevent re-occurrences

* Creating technical documentation of new workflows and learnings

* Creating custom scripts to automate processes bringing new efficiencies to the job

* Managing monthly database queries and system reports (SQL, REST API and Excel)

* Implementing connectivity between PACS, RIS and our Cloud

* Advising and supporting client application integrations (JSON, SAML/SSO, Webhooks etc)

* Training system admin users, (and occasional on-site connectivity config to our Cloud)

Cloud Application Config & Support Engineer's Key Requirements

* Preferably some professional work experience in IT development, deployment, or support

* An advantage to have scripting skills with JSON, HTLM, SQL, Python, Perl, and REST APIs

* Knowledge of Windows and iOS operating systems - configuration and trouble shooting

* Understanding of Servers/VMs, networking and security (Firewalls, TCP/IP, Proxy servers etc)

* Competent with Remote Troubleshooting methods (RDP, Desktop sharing, VPN etc)

* Good skills with Excel, Word, WordPress, and scripting tools

* Would suit a recent IT Graduate

Experience with the following would be advantageous:

* DICOM and HL7

* AWS Technologies

* AI theory and/or practice

* Medical Imaging and radiology systems

* Linux Systems

* Networking and digital architectures

Are you enthusiastic about the Cloud Application Config & Support Engineer's job? Send us your CV in word format today