Desktop IT Engineer

Desktop IT Support Engineer

Location: UK-Alton, Hampshire

Overview:

Onsite IT Support Engineer - onsite 5 days a week in Alton

Full time Permanent - To start ASAP by mid-Aug at latest

GBP34,000- GBP37,000 basic + benefits

Responsibilities:

• 1st & 2nd Line deskside, user facing IT support
• Ability to support networks/Servers from client side
• Act as go between for helpdesk and users

Qualifications:

• Experience in a similar role
• Strong communication skills
• Customer focused

Job Purpose:

My client, a leading international MSP organisation is looking for an experienced deskside IT engineer to work at their end client site in Alton, providing technical support to end-users who need assistance with their computer hardware or software. This could involve fixing a technical fault, answering a query, fulfilling a service request or anything that is needed to allow users to return to work satisfactorily. This role requires exceptional customer focus, communication skills and a service mindset.

Key Responsibilities and Tasks:

• Assist and support end-users who require assistance with IT related hardware and software.
• Identify and diagnose issues and problems.
• Action service requests.
• Advise users on action to take.
• Categorise and record reported queries.
• Escalate unresolved problems.
• Effectively question users to establish symptoms.
• Follow guidelines and apply basic product knowledge to resolve user requests.
• Escalate unresolved incidents.
• Identify and classify incident types and service interruptions to build the knowledge system.
• Record incidents cataloguing them with symptoms and resolutions.
• Accurately and carefully follows established procedures.
• Checks work to ensure it is complete and free from errors.
• Acts promptly to correct quality defects.

Experience:

• ITIL environment experience
• Comp TIA A+/Comp TIA Network+
• Windows Server Operations and administration
• Active Directory administration
• Win 7/10 OS admin
• Deskside EUC IT support
• Basic networking skills
• VOIP, MS teams knowledge