Customer Service Manager

Recruiter
Confidential
Location
Birmingham
Salary
25 days' holiday + excellent bens
Posted
19 Jul 2021
Closes
29 Jul 2021
Contract Type
Permanent
Hours
Full Time
A new opportunity for an exceptionally customer focused manager to lead a small team within a Healthcare setting.
The position is full time (37.5 hours per week), working 9am - 5pm, Monday - Friday.
The company offer excellent employee benefits and continued professional development.
A leading Healthcare Supplies business is recruiting for a Customer Service Manager to lead the daily operations of a busy regional dispensing centre, supervising a small dispensing team to provide the highest standards of service to patients and healthcare professionals.
Key Responsibilities of the Customer Service Manager will include -
* Managing the operations of the Dispensing Centre to Standard Operating Procedures.
* Responsible for ensuring Clinical Governance for the Dispensing Centre.
* Ensuring compliance in all dispensing practices, as well as maintaining a high level of service to retain customers using the dispensing service.
* Maintain up to date knowledge of the centre's territory to include key hospitals and healthcare services, whilst actively promoting the service and maintaining a strong reputation within the patient and healthcare community.
* Database management, ensuring the team maintain compliance in line with Data Protection and Information Governance legislation.
* Regular review of staff resources; managing staff recruitment, development and performance.
* Ensure the team are kept up to date with business / procedural changes, facilitating any required training and leading continuous improvement within the centre.
* Leading the dispensing team to promote a positive and service focused working environment.
The role of Customer Service Manager will therefore require enthusiasm for developing and maintaining customer and business relations, as well as being instrumental in daily operational tasks of the Dispensing Centre.
Skills & Experience Required -
* A proven leader with a forward-thinking approach, you will have recent team supervisory experience within an operational customer focused environment.
* Some experience in the coaching and mentoring of team members.
* You will be experienced at adhering to, as well as overseeing operational guidelines, data protection and compliance procedures.
* You will possess excellent administrative, time management and organisational skills, along with competent Microsoft Office skills.
* A professional approach and excellent communication skills are essential.
* You will take pride in building effective working relationships with the team you are leading, as well as ensuring the very best in customer care.
* Whilst pharmaceutical or dispensing experience would be advantageous, it is not essential.
* The following qualifications (or equivalents) are desirable. Alternatively, commitment to achieve within employment:
* NVQ Level 3 in Customer Service
* NVQ Level 3 in Management
* NVQ Level 2 in Sales
PLEASE NOTE: Flexibility is required to travel Head Office (locally based) and occasionally to other Branches, a driving licence is therefore essential.
Some lightweight manual handling will be required to oversee stock management duties.
If you have the required skills and experience, please send your CV Application for immediate consideration. If you would like further details before applying, please call us.
Thank you for your interest. We will assess your application and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually.
Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold on you can be viewed, amended or deleted at any time upon your request