Assistant Account Manager
- Recruiter
- Confidential
- Location
- Lancashire
- Salary
- Competitive
- Posted
- 19 Jul 2021
- Closes
- 16 Aug 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Account Executive / Account Manager
Location: Trafford, Manchester, M41 7LY.
Salary: GBP24,000 - GBP28,000 a year.
Contract: Full time, permanent.
100% provides award-winning solutions to activate retail experiences for leading global brands. Specialists in international installation and maintenance services for retail display, we harness market-leading experience and extensive global coverage to deliver our solutions in stores across the world. We bring ideas to life and have worked on high-profile product launches and ground-breaking in-store experiences for brands like Adidas, Beats by Dre, North Face and Sonos.
What we can offer you:
• Competitive salary
• Company bonus
• Free on-site parking
• 25 days holidays per annum
• Holidays increased with length of service
• Company sickness scheme
• Regular fun social events
• Private healthcare
• Pension scheme
• Eye care
Who are we looking for?
Our growth and increasing customer base have created a new opportunity for an Assistant Account Manager to join our team delivering retail experience solutions on a UK and Ireland scale. Reporting to the Key Account Manager in a supporting role, you will drive the company success by supporting the coordination and customer management of an electronics brand.
• Deliver excellent customer service and add value to client partnerships.
• Drive operational excellence for program implementation, striving for compliance, on-time delivery and insightful reporting.
• Work towards commercial success by delivering to financial parameters and seeking growth opportunities.
We have a great team culture with a strong work ethic and are looking for people who are enthusiastic, ambitious and want to be part of an exciting company.
Responsibilities:
• Maintain and grow the relationship with multiple stakeholders within a key customer account.
• Collate cost estimates, quotations and commercial frameworks working to rate cards and across a domestic & international supplier base.
• Cost management and client invoicing utilising internal systems.
• Produce reports on program progress and SLA performance.
• Provide professional after-sales support to maximise customer loyalty.
• Manage internal and external communications through meetings, telephone and email.
• Collaborate with colleagues for the ongoing transfer of knowledge and shared learnings to develop viable bespoke solutions for your clients.
• Visit clients across the UK and internationally including industry events.
What you'll need:
• 2+ years' experience in account management/customer services role.
• A customer centric approach.
• Strong and effective communication including verbal and nonverbal.
• Exceptional organisation with an attention to detail.
• Driven to meet deadlines in line with compliance.
• Strong commercial and financial acumen with an analytical mindset.
• Confidence and ability to build relationships.
• A team player and willingness to get stuck in.
• Proactive approach to getting things done.
• Flexibility to manage and adapt to fast-paced change and the challenges that brings.
• Resilience and positive attitude in challenging situations.
• Innovative problem-solving skills to find solutions and make decisions.
• Quick at learning new software systems and technologies.
• Excellent with IT particularly in Microsoft Office; Excel and PowerPoint.
Desirable:
• Full clean driving licence.
• Previous skills / knowledge of a fast-paced agency environment.
• A background in the retail display industry
• Experience in customer facing project support/ management.
What's next?
If you love a challenge where no two days are the same, please send your CV and tell us why you should be our next 100%'er.
No agencies please
Benefits:
• Casual dress
• Company events
• Company pension
• On-site parking
• Private medical insurance
• Sick pay
Schedule:
• 8-hour shift
• Monday to Friday
• No weekends
Education:
• A-Level or equivalent (preferred)
Experience:
• Account management: 2 years (preferred)
Work remotely:
• Temporarily due to COVID-19
Location: Trafford, Manchester, M41 7LY.
Salary: GBP24,000 - GBP28,000 a year.
Contract: Full time, permanent.
100% provides award-winning solutions to activate retail experiences for leading global brands. Specialists in international installation and maintenance services for retail display, we harness market-leading experience and extensive global coverage to deliver our solutions in stores across the world. We bring ideas to life and have worked on high-profile product launches and ground-breaking in-store experiences for brands like Adidas, Beats by Dre, North Face and Sonos.
What we can offer you:
• Competitive salary
• Company bonus
• Free on-site parking
• 25 days holidays per annum
• Holidays increased with length of service
• Company sickness scheme
• Regular fun social events
• Private healthcare
• Pension scheme
• Eye care
Who are we looking for?
Our growth and increasing customer base have created a new opportunity for an Assistant Account Manager to join our team delivering retail experience solutions on a UK and Ireland scale. Reporting to the Key Account Manager in a supporting role, you will drive the company success by supporting the coordination and customer management of an electronics brand.
• Deliver excellent customer service and add value to client partnerships.
• Drive operational excellence for program implementation, striving for compliance, on-time delivery and insightful reporting.
• Work towards commercial success by delivering to financial parameters and seeking growth opportunities.
We have a great team culture with a strong work ethic and are looking for people who are enthusiastic, ambitious and want to be part of an exciting company.
Responsibilities:
• Maintain and grow the relationship with multiple stakeholders within a key customer account.
• Collate cost estimates, quotations and commercial frameworks working to rate cards and across a domestic & international supplier base.
• Cost management and client invoicing utilising internal systems.
• Produce reports on program progress and SLA performance.
• Provide professional after-sales support to maximise customer loyalty.
• Manage internal and external communications through meetings, telephone and email.
• Collaborate with colleagues for the ongoing transfer of knowledge and shared learnings to develop viable bespoke solutions for your clients.
• Visit clients across the UK and internationally including industry events.
What you'll need:
• 2+ years' experience in account management/customer services role.
• A customer centric approach.
• Strong and effective communication including verbal and nonverbal.
• Exceptional organisation with an attention to detail.
• Driven to meet deadlines in line with compliance.
• Strong commercial and financial acumen with an analytical mindset.
• Confidence and ability to build relationships.
• A team player and willingness to get stuck in.
• Proactive approach to getting things done.
• Flexibility to manage and adapt to fast-paced change and the challenges that brings.
• Resilience and positive attitude in challenging situations.
• Innovative problem-solving skills to find solutions and make decisions.
• Quick at learning new software systems and technologies.
• Excellent with IT particularly in Microsoft Office; Excel and PowerPoint.
Desirable:
• Full clean driving licence.
• Previous skills / knowledge of a fast-paced agency environment.
• A background in the retail display industry
• Experience in customer facing project support/ management.
What's next?
If you love a challenge where no two days are the same, please send your CV and tell us why you should be our next 100%'er.
No agencies please
Benefits:
• Casual dress
• Company events
• Company pension
• On-site parking
• Private medical insurance
• Sick pay
Schedule:
• 8-hour shift
• Monday to Friday
• No weekends
Education:
• A-Level or equivalent (preferred)
Experience:
• Account management: 2 years (preferred)
Work remotely:
• Temporarily due to COVID-19