Customer Service Administrator
- Recruiter
- Confidential
- Location
- Cheltenham
- Salary
- Competitive
- Posted
- 25 Jul 2021
- Closes
- 20 Aug 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Temporary
- Hours
- Full Time
Customer Service Administration Coordinator
GBP10.50 per hour - 37.5 hours per week
My client, an engineering company and global leader in their field are looking for a Customer Service Administration Coordinator on a temporary ongoing basis.
Working as part of a small and supportive team the main responsibilities of the role is to support the Customer Service Manager and Customer Service Team to effectively manage and co-ordinate tasks supporting the Customer Service roles and KPI's.
The role will be based on site at their Cheltenham offices.
About the role:
The Customer Service Team provide office support for the Finished Goods warehouse for preparation for Export of goods, and look after our overseas Operating Companies processing orders, enquiries and expediting.
The role is to provide support in co-ordinating the administration necessary to carry out these tasks. To include monitoring KPI potential fails, co-ordinating investigation of warehouse errors, date management for incoming and existing orders and managing warehouse overdue reporting. Role responsibilities will include:
Monitoring order dates to support the Company OTTR (On Time To Request) target
Analysing the Warehouse overdue and reporting the detail to the relevant areas
Liaising with Planners to ensure realistic/correct information is given to our Customers
Investigation of discrepancies in shipments and liaison with the warehouse and Customer to resolve
Monitoring KPI potential fails
Co-ordinating investigation of warehouse errors
Date management for incoming and existing orders
Managing warehouse overdue reportingKey Skills/Experience:
Experience of working in a busy office environment
Ability to manage & prioritise workload to meet department requirements
Confident with verbal and written communication
Computer Literate - Microsoft package
Good organisational skills
Working hours:
Monday - Friday 8.00 - 4.00 / 8.30 - 4.30
Easily commutable from Gloucester, Tewkesbury and surrounding areas.
To apply
Please use the 'Apply' button. All enquiries are confidential. We look forward to hearing from you.
Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful
GBP10.50 per hour - 37.5 hours per week
My client, an engineering company and global leader in their field are looking for a Customer Service Administration Coordinator on a temporary ongoing basis.
Working as part of a small and supportive team the main responsibilities of the role is to support the Customer Service Manager and Customer Service Team to effectively manage and co-ordinate tasks supporting the Customer Service roles and KPI's.
The role will be based on site at their Cheltenham offices.
About the role:
The Customer Service Team provide office support for the Finished Goods warehouse for preparation for Export of goods, and look after our overseas Operating Companies processing orders, enquiries and expediting.
The role is to provide support in co-ordinating the administration necessary to carry out these tasks. To include monitoring KPI potential fails, co-ordinating investigation of warehouse errors, date management for incoming and existing orders and managing warehouse overdue reporting. Role responsibilities will include:
Monitoring order dates to support the Company OTTR (On Time To Request) target
Analysing the Warehouse overdue and reporting the detail to the relevant areas
Liaising with Planners to ensure realistic/correct information is given to our Customers
Investigation of discrepancies in shipments and liaison with the warehouse and Customer to resolve
Monitoring KPI potential fails
Co-ordinating investigation of warehouse errors
Date management for incoming and existing orders
Managing warehouse overdue reportingKey Skills/Experience:
Experience of working in a busy office environment
Ability to manage & prioritise workload to meet department requirements
Confident with verbal and written communication
Computer Literate - Microsoft package
Good organisational skills
Working hours:
Monday - Friday 8.00 - 4.00 / 8.30 - 4.30
Easily commutable from Gloucester, Tewkesbury and surrounding areas.
To apply
Please use the 'Apply' button. All enquiries are confidential. We look forward to hearing from you.
Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful