Customer Service Manager

21 Jul 2021
16 Aug 2021
Contract Type
Full Time
Customer Service Manager

Job ref: 62934 | GBP35,000 | Lancashire

The company

This is a fantastic opportunity to work for a leading, well-known food manufacturer which is part of a large national group. Products are manufactured to the highest quality and are supplied to all the major UK retailers under both own brand and private label.

The job

As Customer Service Manager, you will work to optimise the service levels of order fulfilment across the business through leading the Customer Services team and liaising with customers, company factories, suppliers, and transport.

Your role will also take a lead role in the implementation and associated training for a new, exciting ERP project.

Key responsibilities:

* Line Management of the Customer Service Team, providing day to day leadership, motivation, and training.

* Undertaking employment processes e.g., absence management, holidays, performance reviews etc.

* Resolving service challenges.

* Using ERP to liaise with relevant external contacts to resolve queries effectively.

* Liaising with internal teams to optimise product availability and deliver volume demands on time.

* Reporting on stock levels and reconciliation, investigating variances in finished goods stock.

* Resolving invoice mismatches with the credit control team.

Your experience

You will have excellent experience working in a customer service supervisory or management role, ideally in an FMCG environment, or most preferably food manufacturing.

Other requirements:

* Experienced in using ERP and WMS IT systems such as SAP, Tropos or similar.

* Good understanding of supply chain, logistics, service, and administration management.

* Competent in MS Office packages.

* Excellent communicator at all levels.

* Ability to build strong working relationships quickly with internal and external contacts.

More details

The Customer Service Manager job is based in Lancashire and is paying GBP35,000.

The package also includes 25 days annual leave (plus 8 bank holidays), pension, individual healthcare scheme, on-site parking, and employee wellbeing programme.

The standards working hours are Monday to Friday, however some weekend on call cover will be required (working at home on a rota basis).

How to apply

To be considered for the Customer Service Manager job, please click the Apply button.

After you have submitted your CV, we will aim to contact you in 1-2 business days on the assumption that your skills and experience match the job requirements.

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b3 jobs is a professional, friendly, and progressive food recruitment consultancy established in 2000 dedicated to the food manufacturing industry. We are a market leader for permanent jobs within food and drink manufacturing throughout the UK. All our consultants have considerable recruitment experience, so you can be confident they have your best interests at heart when finding the perfect job for you.

Alternative job titles

Customer Supply Manager | Customer Order Manager | Food Manufacturing Jobs | Customer Support Manager | Lancashire