Customer Service Agent

23 Jul 2021
20 Aug 2021
Contract Type
Full Time
Our client based in the heart of Droitwich is looking for a number of Customer Service Agents to join their growing team .

If you have a customer service back ground and are looking for you next challenge then this is the role for you.

Job Purpose: Our Customer Service Agents will be expected to provide a 5-star sales operation, always looking to exceed customer expectations through exceptional customer service in order to deliver great guest experiences, whilst ensuring our company mission, vision and values are at the forefront of everything we do.

As a Customer Service Agent you will manage the total customer journey within the reservations process, from initial enquiry through to booking confirmation and payment. You will be capturing the key information required during the enquiry handling process, ensuring that we have a good understanding of the customer requirements and personal preferences.

Key Accountabilities / Activities / Duties:

?? Handle inbound and outbound calls with clients and suppliers

?? Assist customers with the planning and booking requirements

?? Up sell products in line with clients orders. Cross selling where required

?? Provide the management team with feedback on what's going well and not well e.g. rates and pricing

?? Support by providing assistance to other departments as and when required

?? Know the client base we work with and keep up to date with the processes you need to follow

?? Follow the customer complaints process, ensuring Team Leaders/Management team are advised

?? Ensure that you have your own reviews/appraisals and complete the necessary paperwork

?? Provide the highest level of customer service at all times

Hours of work

Full time - 40 hours a week, covering evenings, weekends and bank holidays on a rota basis. Flexible working hours may be considered on a case-by-case basis.

Operating Hours

Monday to Friday 08:00 to 19:15, Saturday & Sunday 10:00 to 16:00.


Due to the nature of the business, a degree of flexibility is required, and the post holder may be required to perform certain tasks not specifically referred to above.

If this is the role for you then apply today or if you have any questions pelase contcat on (phone number removed)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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