Service Manager
- Recruiter
- Confidential
- Location
- Milton Keynes
- Salary
- 45000.00 - 52000.00 GBP Annual + plus company car
- Posted
- 23 Jul 2021
- Closes
- 20 Aug 2021
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
This global organisation, with headquarters in Denmark, design and manufacture inventive and extraordinary playground and outdoor fitness equipment. Their UK company, the market leader, is looking for somebody to focus on managing and delivering profitable growth in the Aftersales business. This has important elements of customer reporting and aftersales - You enjoy supporting the sales team meeting customers when required and developing long term relationships built on trust and excellent customer service.
THE ROLE
This role is less to do with engineering than it is to do with route planning, customer service and relations, inspection and risk reporting, as well as leadership of a field service team of 4, and an internal team of 4.
The company designs and installs playground and outdoor fitness equipment all over the UK. The industry standards recommend that equipment needs to be inspected on a regular cycle to ensure it works perfectly and is safe to use. The results are reported electronically, and an essential part of the business model is that repairs and upgrades are recommended and quoted quickly.
It's your job to lead the field service team of 4 (and growing) and the internal support team of 4, and where there is no alternative, you'll use subcontractors when you need extra resource. Using your experience, you will ensure the field Engineers achieve the company's financial targets and deliver outstanding service. This will require efficient planning and routing and seizing every opportunity to add value and drive growth. Key measures will include GM, Inspection units per Day, Spare parts sales and wherever possible upselling the fitting of those parts. You will provide support to the Sales team covering technical issues, commercial aspects of tenders and service delivery programmes. This Company is in the Play business but do not Play at business, the role requires strong commercial acumen and a sound understanding of revenue generation, cost control and GM. Customers demand that the highest levels of site safety are practiced, and you will be responsible for policies, procedures RAMS for site working.
The company has grown significantly in recent years, and the service element has become a key market differentiator, so you will be busy! Your team will grow in time and there's always something to be done. You're very mobile and lead from the front doing whatever is necessary to drive profitable growth and outstanding service. Time will pass in a flash.
THE CANDIDATE
You don't regard yourself as an engineer first and a manager next. You will have made the transition from being on the tools to being an ambitious leader looking to develop your career further. You've been managing field-based engineers or service people for a while now - and also supporting a back-office team.
Indeed, you may not be an engineer (although you're very practical) and you may even come from the B2B services sector where customer service and reporting are paramount - as is the drive to maximise productivity, especially through territory management and routing.
You may even have spent some time in sales. Deliberate and structured communications skills are important - and you can show others how it's done.
You are technically and commercially strong and can provide support to the sales team in terms of service delivery and tender support.
You will be well versed in current EHS best practice and be able to produce RAMS when required.
A strong team player who is driven to succeed and has the ability and charisma to impart that ethos into the team.
GEOGRAPHY
This is an England (excluding Wales) wide role working from the company headquarters in Milton Keynes, so a reasonable travel time to the HQ is preferable. You will need to travel widely, and there will be nights away, but with a little planning, it should be more than 2 or 3 nights a month.
SALARY
Annual basic salary will be in the region of GBP50k, and a company car is provided.
INTERVIEW PROCESS
Martin Ellis at Recruitment South East will perform screening and initial interviews before candidates are selected for interview by the company
THE ROLE
This role is less to do with engineering than it is to do with route planning, customer service and relations, inspection and risk reporting, as well as leadership of a field service team of 4, and an internal team of 4.
The company designs and installs playground and outdoor fitness equipment all over the UK. The industry standards recommend that equipment needs to be inspected on a regular cycle to ensure it works perfectly and is safe to use. The results are reported electronically, and an essential part of the business model is that repairs and upgrades are recommended and quoted quickly.
It's your job to lead the field service team of 4 (and growing) and the internal support team of 4, and where there is no alternative, you'll use subcontractors when you need extra resource. Using your experience, you will ensure the field Engineers achieve the company's financial targets and deliver outstanding service. This will require efficient planning and routing and seizing every opportunity to add value and drive growth. Key measures will include GM, Inspection units per Day, Spare parts sales and wherever possible upselling the fitting of those parts. You will provide support to the Sales team covering technical issues, commercial aspects of tenders and service delivery programmes. This Company is in the Play business but do not Play at business, the role requires strong commercial acumen and a sound understanding of revenue generation, cost control and GM. Customers demand that the highest levels of site safety are practiced, and you will be responsible for policies, procedures RAMS for site working.
The company has grown significantly in recent years, and the service element has become a key market differentiator, so you will be busy! Your team will grow in time and there's always something to be done. You're very mobile and lead from the front doing whatever is necessary to drive profitable growth and outstanding service. Time will pass in a flash.
THE CANDIDATE
You don't regard yourself as an engineer first and a manager next. You will have made the transition from being on the tools to being an ambitious leader looking to develop your career further. You've been managing field-based engineers or service people for a while now - and also supporting a back-office team.
Indeed, you may not be an engineer (although you're very practical) and you may even come from the B2B services sector where customer service and reporting are paramount - as is the drive to maximise productivity, especially through territory management and routing.
You may even have spent some time in sales. Deliberate and structured communications skills are important - and you can show others how it's done.
You are technically and commercially strong and can provide support to the sales team in terms of service delivery and tender support.
You will be well versed in current EHS best practice and be able to produce RAMS when required.
A strong team player who is driven to succeed and has the ability and charisma to impart that ethos into the team.
GEOGRAPHY
This is an England (excluding Wales) wide role working from the company headquarters in Milton Keynes, so a reasonable travel time to the HQ is preferable. You will need to travel widely, and there will be nights away, but with a little planning, it should be more than 2 or 3 nights a month.
SALARY
Annual basic salary will be in the region of GBP50k, and a company car is provided.
INTERVIEW PROCESS
Martin Ellis at Recruitment South East will perform screening and initial interviews before candidates are selected for interview by the company