Senior Customer Service Advisor/Training Support Officer
- Recruiter
- Confidential
- Location
- Cambridge
- Salary
- 15.00 - 18.25 GBP Hourly
- Posted
- 20 Jul 2021
- Closes
- 17 Aug 2021
- Sectors
- Education & Teaching, Support
- Contract Type
- Contract
- Hours
- Full Time
Senior Customer Service Advisor/Training Support Officer (Housing)
Contract role: 26 July - 24 Sept 2021
Location: CB2 1BY
Hours: (Apply online only) M-F
Pay: GBP15.00 per hour (PAYE) or GBP18.25 per hour (PAYE Umbrella)
Job purpose: To effectively provide a high quality advice, information and transactional service to customers covering a wide range of services provided by the Council through telephone, electronic and face-to-face channels. Assist the team leader in guiding, coaching, mentoring and training team members. To handle more specialist enquiries as designated.
Main duties include;
Participate in a rota to cover the general reception desk, front service desks and telephone work stations, providing cover across the service centre as daily demand requires.
To have expert knowledge of and experience with Council Tax, Housing Benefit and the Council Tax Reduction scheme.
To ensure that as many enquiries as possible are resolved appropriately and satisfactorily at the first point of contact in line with Customer Service Standards
Receive and assist visitors telephoning and visiting the Council to ensure customers receive a comprehensive and accurate service
Access administrative systems in Council Departments to answer questions and to limit repeat contacts from the customer by proactively checking for outstanding outbound communications from City Council departments
Proactively stay abreast of technical, professional, product and service developments
Assist in training/mentoring of new staff giving advice and guidance as required
Will be required to rotate/provide cover through the designated specialist areas of work
The candidate should also have a basic DBS or be willing to complete a DBS and ideally have a working knowledge of Northgate SX3 computer system.
To apply for this role please contact Ann Price on (phone number removed)
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Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
You'll find a wide selection of vacancies on our website
Contract role: 26 July - 24 Sept 2021
Location: CB2 1BY
Hours: (Apply online only) M-F
Pay: GBP15.00 per hour (PAYE) or GBP18.25 per hour (PAYE Umbrella)
Job purpose: To effectively provide a high quality advice, information and transactional service to customers covering a wide range of services provided by the Council through telephone, electronic and face-to-face channels. Assist the team leader in guiding, coaching, mentoring and training team members. To handle more specialist enquiries as designated.
Main duties include;
Participate in a rota to cover the general reception desk, front service desks and telephone work stations, providing cover across the service centre as daily demand requires.
To have expert knowledge of and experience with Council Tax, Housing Benefit and the Council Tax Reduction scheme.
To ensure that as many enquiries as possible are resolved appropriately and satisfactorily at the first point of contact in line with Customer Service Standards
Receive and assist visitors telephoning and visiting the Council to ensure customers receive a comprehensive and accurate service
Access administrative systems in Council Departments to answer questions and to limit repeat contacts from the customer by proactively checking for outstanding outbound communications from City Council departments
Proactively stay abreast of technical, professional, product and service developments
Assist in training/mentoring of new staff giving advice and guidance as required
Will be required to rotate/provide cover through the designated specialist areas of work
The candidate should also have a basic DBS or be willing to complete a DBS and ideally have a working knowledge of Northgate SX3 computer system.
To apply for this role please contact Ann Price on (phone number removed)
---
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
You'll find a wide selection of vacancies on our website