Technical Support Officer
- Recruiter
- Confidential
- Location
- Durham
- Salary
- 11.76 - 15.13 GBP Hourly
- Posted
- 23 Jul 2021
- Closes
- 20 Aug 2021
- Sectors
- IT, IT Support
- Contract Type
- Temporary
- Hours
- Full Time
TECHNICAL SUPPORT OFFICER
DARLINGTON
UNTIL THE END OF MARCH 2022
GBP11.76 - GBP15.13 PER HOUR (Dependent on experience)
Pertemps are working with a company in the Darlington area who are looking for a Technical Support Officer to join the team to provide an ICT desktop support service to approximately 9000 users across the company.
Main Duties and Responsibilities
To provide effective 1st and 2nd line ICT support across the Trust.
To maintain the existing ICT infrastructure by performing upgrades, new installations and carrying out routine procedures.
Reconfigure complex network computer systems to deal with service demands and user requirements.
Modify user accounts to control access to applications.
Ensure through the use of complex ICT systems that access to users is maintained allowing only the correct level of usage.
Ensure that through reporting and querying that correct and proper usage is maintained of all ICT systems.
Deliver user training and advice on the use of specialist packages.
Participate in the provision of an effective and efficient fault resolution service, recording actions via the IT helpdesk, and comply with the escalation procedure to ensure minimum disruption of I.T services.
Assist in the compilation and maintenance of an accurate inventory of hardware and software.
Deploy PCs and associated software and peripherals including new installations and the redeployment of existing equipment.
Ensure effective fault finding and problem solving to high or complex level
Assist in the development and maintenance of documented procedures for the operation of IT systems under the control of IT services.
Supervision of hardware and software engineers while on-site during system installations, upgrades or repairs
Responsible for the correct and safe use of expensive and specialist I.T equipment.
Provide assistance to, and work closely with the Infrastructure support and Operations teams.
Participate in testing of new systems.
Participate in disaster recovery testing of existing systems.
Work closely with junior staff to provide practical guidance and training.
Ensure that ICT system, equipment and line faults are repaired in a suitable timescale and to a satisfactory standard
Work with users and suppliers on all aspects of ICT services including those of a more complicated nature.
Assist in the testing and development of ICT systems to aid future Trust requirements.
Ensure that through the use of complex diagnostic tools the Trust's networks are maintained to the highest standard.
Where required carry out specialised diagnostic fault finding.
PERSON SPECIFICATION
Qualifications and Training
Essential
HND Level or equivalent experience (3 years practical ICT Support).
Technical knowledge of a wide range of computer systems. Desirable
Relevant industry standard qualifications in ICT systems such as MCP, MCSE.
ITIL Awareness
Special Skills & Knowledge
Essential
Experience in the support of computer hardware, software and peripherals.Desirable
Specialist technical knowledge of best practice in the field of PC support and relevant standards.
Experience
Essential
Experience in the use of Microsoft operating systems and all the ability to support bespoke systems which control and manage this highly complex environment.
Experience of supporting computer hardware including PCs, Laptops and other peripherals.Desirable
Various operating system experience from multiple vendors, including, but not limited to Microsoft Windows and Unix platforms.
Dell certified engineer training.
Health Service experience.
PRINCE2 methodologies.
Special Requirements
Essential
Full current driving license.
Ability to work outside core times, often at short notice.
Able to work across all sites as required.
Participation in Trust wide on call rota
DARLINGTON
UNTIL THE END OF MARCH 2022
GBP11.76 - GBP15.13 PER HOUR (Dependent on experience)
Pertemps are working with a company in the Darlington area who are looking for a Technical Support Officer to join the team to provide an ICT desktop support service to approximately 9000 users across the company.
Main Duties and Responsibilities
To provide effective 1st and 2nd line ICT support across the Trust.
To maintain the existing ICT infrastructure by performing upgrades, new installations and carrying out routine procedures.
Reconfigure complex network computer systems to deal with service demands and user requirements.
Modify user accounts to control access to applications.
Ensure through the use of complex ICT systems that access to users is maintained allowing only the correct level of usage.
Ensure that through reporting and querying that correct and proper usage is maintained of all ICT systems.
Deliver user training and advice on the use of specialist packages.
Participate in the provision of an effective and efficient fault resolution service, recording actions via the IT helpdesk, and comply with the escalation procedure to ensure minimum disruption of I.T services.
Assist in the compilation and maintenance of an accurate inventory of hardware and software.
Deploy PCs and associated software and peripherals including new installations and the redeployment of existing equipment.
Ensure effective fault finding and problem solving to high or complex level
Assist in the development and maintenance of documented procedures for the operation of IT systems under the control of IT services.
Supervision of hardware and software engineers while on-site during system installations, upgrades or repairs
Responsible for the correct and safe use of expensive and specialist I.T equipment.
Provide assistance to, and work closely with the Infrastructure support and Operations teams.
Participate in testing of new systems.
Participate in disaster recovery testing of existing systems.
Work closely with junior staff to provide practical guidance and training.
Ensure that ICT system, equipment and line faults are repaired in a suitable timescale and to a satisfactory standard
Work with users and suppliers on all aspects of ICT services including those of a more complicated nature.
Assist in the testing and development of ICT systems to aid future Trust requirements.
Ensure that through the use of complex diagnostic tools the Trust's networks are maintained to the highest standard.
Where required carry out specialised diagnostic fault finding.
PERSON SPECIFICATION
Qualifications and Training
Essential
HND Level or equivalent experience (3 years practical ICT Support).
Technical knowledge of a wide range of computer systems. Desirable
Relevant industry standard qualifications in ICT systems such as MCP, MCSE.
ITIL Awareness
Special Skills & Knowledge
Essential
Experience in the support of computer hardware, software and peripherals.Desirable
Specialist technical knowledge of best practice in the field of PC support and relevant standards.
Experience
Essential
Experience in the use of Microsoft operating systems and all the ability to support bespoke systems which control and manage this highly complex environment.
Experience of supporting computer hardware including PCs, Laptops and other peripherals.Desirable
Various operating system experience from multiple vendors, including, but not limited to Microsoft Windows and Unix platforms.
Dell certified engineer training.
Health Service experience.
PRINCE2 methodologies.
Special Requirements
Essential
Full current driving license.
Ability to work outside core times, often at short notice.
Able to work across all sites as required.
Participation in Trust wide on call rota