Customer Service Operations Co-ordinator
- Recruiter
- Confidential
- Location
- Alfreton
- Salary
- Competitive
- Posted
- 23 Jul 2021
- Closes
- 20 Aug 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Temporary
- Hours
- Full Time
Capella Professional are recruiting for a Customer Service Operations Co-ordinator for our Alfreton based Client.
Main Purpose of Role:
To oversee deliveries made within our Primary network
Proactively providing a delivery solution for any live issues experienced
Ensuring detail of incidents are reported within our various Operational sites or to our Customers, within a timely manner
Key Duties & Responsibilities:
Proactively manage the Customer interface in a professional and effective manner.
Tracking deliveries within the relevant Transport systems
Ensure all live queries are dealt with effectively and in a timely manner
Proactively reporting 'late arrivals' to Suppliers and Retailers
Liaise with Retailers to obtain confirmation of receipt, where necessary
Log and investigate delivery queries and provide satisfactory conclusion
Process returned stock effectively and efficiently
Ensuring a high level of Customer Service is provided at all times
Promote strong working relationships with Supplier and Retailer to aid the resolution of customer queries
Other ad hoc duties, as required
Critical Partnerships:
Planning: Contact with the Planning team to ensure re-bookings and returns are planned
Depot Operational Teams: Contact with the Depot Operational teams to resolve queries and agree preventative measures
Customers: Contact with the Customers regarding queries, resolution and reports
Skills:
General:
* Effective communication ability
* Computer literate, competent user of all Microsoft Office applications
* Takes ownership and works in an autonomous capacity
Competencies:
* Works co-operatively and willingly with others to achieve common objectives
* Has a sense of urgency and works diligently to achieve timelines
* Familiar with working within a high performance culture
* Strong PC skills.( Microlise, ESP, GTS, PDM, Red Prairie, One View, Qlikview)
* Effective Interpersonal and communication skills
Personal Attributes:
* Energetic and enthusiastic
* Mature approach, pragmatic, tenacious with attention to detail
* Dedicated to getting the job done but able to have 'fun' as well
* Assertive, can do, makes things happen attitude
* Passionate and creative thinker, able to translate to pragmatic solutions
* Flexible and adaptable to evolving business needs
* Able to multi-task
* Hard working / Flexible
* Quicker thinker - challenge and change process
Knowledge and Experience Essential:
* Demonstrable good written and verbal communication skills
* Ability to compile and analyse statistical information
* Ability to work under pressure and to tight deadlines
* Experience of working with databases and spreadsheets
* Ability to remain calm when dealing with difficult or distressed people
* Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision
* Understanding of the needs for confidentiality and compliance with service regimes
* Ability to work on own initiative and as part of a team
* Experience of working in logistics within a support function. (Preferably customer services)
Location:
Based at Alfreton Head Office
Hours of Work
4 on/4 off - 06:00-16:00
Main Purpose of Role:
To oversee deliveries made within our Primary network
Proactively providing a delivery solution for any live issues experienced
Ensuring detail of incidents are reported within our various Operational sites or to our Customers, within a timely manner
Key Duties & Responsibilities:
Proactively manage the Customer interface in a professional and effective manner.
Tracking deliveries within the relevant Transport systems
Ensure all live queries are dealt with effectively and in a timely manner
Proactively reporting 'late arrivals' to Suppliers and Retailers
Liaise with Retailers to obtain confirmation of receipt, where necessary
Log and investigate delivery queries and provide satisfactory conclusion
Process returned stock effectively and efficiently
Ensuring a high level of Customer Service is provided at all times
Promote strong working relationships with Supplier and Retailer to aid the resolution of customer queries
Other ad hoc duties, as required
Critical Partnerships:
Planning: Contact with the Planning team to ensure re-bookings and returns are planned
Depot Operational Teams: Contact with the Depot Operational teams to resolve queries and agree preventative measures
Customers: Contact with the Customers regarding queries, resolution and reports
Skills:
General:
* Effective communication ability
* Computer literate, competent user of all Microsoft Office applications
* Takes ownership and works in an autonomous capacity
Competencies:
* Works co-operatively and willingly with others to achieve common objectives
* Has a sense of urgency and works diligently to achieve timelines
* Familiar with working within a high performance culture
* Strong PC skills.( Microlise, ESP, GTS, PDM, Red Prairie, One View, Qlikview)
* Effective Interpersonal and communication skills
Personal Attributes:
* Energetic and enthusiastic
* Mature approach, pragmatic, tenacious with attention to detail
* Dedicated to getting the job done but able to have 'fun' as well
* Assertive, can do, makes things happen attitude
* Passionate and creative thinker, able to translate to pragmatic solutions
* Flexible and adaptable to evolving business needs
* Able to multi-task
* Hard working / Flexible
* Quicker thinker - challenge and change process
Knowledge and Experience Essential:
* Demonstrable good written and verbal communication skills
* Ability to compile and analyse statistical information
* Ability to work under pressure and to tight deadlines
* Experience of working with databases and spreadsheets
* Ability to remain calm when dealing with difficult or distressed people
* Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision
* Understanding of the needs for confidentiality and compliance with service regimes
* Ability to work on own initiative and as part of a team
* Experience of working in logistics within a support function. (Preferably customer services)
Location:
Based at Alfreton Head Office
Hours of Work
4 on/4 off - 06:00-16:00