Customer Service Administrator
- Recruiter
- Confidential
- Location
- Alfreton
- Salary
- Competitive
- Posted
- 23 Jul 2021
- Closes
- 20 Aug 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Temporary
- Hours
- Full Time
Capella Professional are recruiting for a Customer Service Administrator for our Alfreton based Client.
Main Purpose of Role:
Effectively control the implementation of Master Data, ensuring accurate set up of new Customers & Suppliers, delivery destinations, rates etc.
Manage the implementation of new Users to the POD website, OneView.
To review and manage volume called over for planning
Weekly KPI's
Key Duties & Responsibilities:
Proactively manage the Customer interface in a professional and effective manner
Ensure all relevant Master Data is received to allow effective implementation of new Customers & Suppliers
Accurately input Data into the Finance and Transport Systems to ensure successful results
Ensure all Customers requiring access to the POD website are set up quickly and efficiently
Managing the Customer call over portal to ensure all volume is submitted within the correct timeframe and available for planning
Producing weekly and monthly reports to senior management
Provide accurate and concise monitoring of new Customers, from collection to delivery
Log and investigate discrepancies within our warehouse management system to effectively dispute queries
Liaise with Retailers to obtain confirmation of receipt, where necessary
Submitting weekly Customer KPI's
Ensuring a high level of Customer Service is provided at all times
Other ad hoc duties, as required
Critical Partnerships:
Finance Team: Contact with Financial Accountants, Management Accountants and Account payable team
Planning: Contact with the planning teams to ensure additional volume can be accommodated
Customer Service Team: Contact with the Customer Services team to resolve queries
Customers: Contact with the Customers regarding queries, resolution and reports
Depot Admin Teams: Contact with the Depot Admin team to resolve claims and queries
Business Development Team: Contact with the BDM team to ensure Master Data processes are followed and all necessary data received
Skills:
General:
* Effective communication ability
* Computer literate, competent user of all Microsoft Office applications
* Takes ownership and works in an autonomous capacity
Competencies:
* Works co-operatively and willingly with others to achieve common objectives
* Has a sense of urgency and works diligently to achieve timelines
* Familiar with working within a high performance culture
* Strong PC skills.( Microlise, ESP, GTS, PDM, Red Prairie, One View, Qlikview)
* Effective Interpersonal and communication skills
Personal Attributes:
* Energetic and enthusiastic
* Mature approach, pragmatic, tenacious with attention to detail
* Dedicated to getting the job done but able to have 'fun' as well
* Assertive, can do, makes things happen attitude
* Passionate and creative thinker, able to translate to pragmatic solutions
* Flexible and adaptable to evolving business needs
* Able to multi-task
* Hard working / Flexible
* Quicker thinker - challenge and change process
Knowledge and Experience Essential:
* Demonstrable good written and verbal communication skills
* Ability to compile and analyse statistical information
* Ability to work under pressure and to tight deadlines
* Experience of working with databases and spreadsheets
* Ability to remain calm when dealing with difficult or distressed people
* Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision
* Understanding of the needs for confidentiality and compliance with service regimes
* Ability to work on own initiative and as part of a team
* Experience of working in logistics within a support function. (Preferably customer services)
Location: Based at Alfreton Head Office.
Hours of work - 4 on/4 off 08:00-18:00
Main Purpose of Role:
Effectively control the implementation of Master Data, ensuring accurate set up of new Customers & Suppliers, delivery destinations, rates etc.
Manage the implementation of new Users to the POD website, OneView.
To review and manage volume called over for planning
Weekly KPI's
Key Duties & Responsibilities:
Proactively manage the Customer interface in a professional and effective manner
Ensure all relevant Master Data is received to allow effective implementation of new Customers & Suppliers
Accurately input Data into the Finance and Transport Systems to ensure successful results
Ensure all Customers requiring access to the POD website are set up quickly and efficiently
Managing the Customer call over portal to ensure all volume is submitted within the correct timeframe and available for planning
Producing weekly and monthly reports to senior management
Provide accurate and concise monitoring of new Customers, from collection to delivery
Log and investigate discrepancies within our warehouse management system to effectively dispute queries
Liaise with Retailers to obtain confirmation of receipt, where necessary
Submitting weekly Customer KPI's
Ensuring a high level of Customer Service is provided at all times
Other ad hoc duties, as required
Critical Partnerships:
Finance Team: Contact with Financial Accountants, Management Accountants and Account payable team
Planning: Contact with the planning teams to ensure additional volume can be accommodated
Customer Service Team: Contact with the Customer Services team to resolve queries
Customers: Contact with the Customers regarding queries, resolution and reports
Depot Admin Teams: Contact with the Depot Admin team to resolve claims and queries
Business Development Team: Contact with the BDM team to ensure Master Data processes are followed and all necessary data received
Skills:
General:
* Effective communication ability
* Computer literate, competent user of all Microsoft Office applications
* Takes ownership and works in an autonomous capacity
Competencies:
* Works co-operatively and willingly with others to achieve common objectives
* Has a sense of urgency and works diligently to achieve timelines
* Familiar with working within a high performance culture
* Strong PC skills.( Microlise, ESP, GTS, PDM, Red Prairie, One View, Qlikview)
* Effective Interpersonal and communication skills
Personal Attributes:
* Energetic and enthusiastic
* Mature approach, pragmatic, tenacious with attention to detail
* Dedicated to getting the job done but able to have 'fun' as well
* Assertive, can do, makes things happen attitude
* Passionate and creative thinker, able to translate to pragmatic solutions
* Flexible and adaptable to evolving business needs
* Able to multi-task
* Hard working / Flexible
* Quicker thinker - challenge and change process
Knowledge and Experience Essential:
* Demonstrable good written and verbal communication skills
* Ability to compile and analyse statistical information
* Ability to work under pressure and to tight deadlines
* Experience of working with databases and spreadsheets
* Ability to remain calm when dealing with difficult or distressed people
* Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision
* Understanding of the needs for confidentiality and compliance with service regimes
* Ability to work on own initiative and as part of a team
* Experience of working in logistics within a support function. (Preferably customer services)
Location: Based at Alfreton Head Office.
Hours of work - 4 on/4 off 08:00-18:00