Assessment Officer
- Recruiter
- Confidential
- Location
- Wembley
- Salary
- PAYE
- Posted
- 23 Jul 2021
- Closes
- 20 Aug 2021
- Sectors
- Travel & Tourism
- Contract Type
- Contract
- Hours
- Full Time
Our Local Authority client has a 4 Month CONTRACT vacancy (with a possibility of an extension) for a ASSESSMENT OFFICER, details as follows
Job Purpose
To assist customers by accurately determining their entitlement to Housing Benefit, Organisation Tax Support, Local Welfare Assistance, Social Care financial assistance and concessionary travel.
To provide first contact resolution to customers across a range of services and a variety of access channels, maintaining the highest standard of customer care at all times.
To carry out all duties in accordance with relevant legislation and guidance, Organisation policies, procedures and standards to ensure the delivery of excellent services to customers.
Responsibilities
Asses, review or reconsider entitlement to Housing Benefit, Organisation Tax Support, Social Care financial assistance or concessionary travel, in accordance with the current legislation and within targeted timescales, and via a variety of access channels. Check submitted forms and documentation and where necessary request further evidence in order to determine customers' Benefit entitlement.
Do everything possible to resolve customer contact at the first point of contact ensuring that customers receive a high quality service.
Effectively resolve all claim types for customers by liaising with customers and their representatives, landlords, and other internal and external stakeholders including (but not limited to); The Department for Work and Pensions, Her Majesty's Revenue & Customs, Housing Department, Organisation Tax and Adult Social Care Team.
Consider and determine applications for Discretionary Housing Payments and Local Welfare Assistance in line with Organisation policy and guidance. Carry out Benefits functions in relation to Universal Credit (administered by the DWP).
Accurately assess entitlement to Benefits and other forms of assistance by maintaining an extensive and up to date knowledge of the relevant IT systems, policy and procedures, regulations, case law and other associated welfare benefits.
Input and amend claims from Housing Benefit Matching Service (HBMS) and Real Time Information (RTI) referrals (i.e. able to identify discrepancies and interpret data received from DWP and HMRC, identify correct codes, and able to make decisions on the outcome of HBMS).
Maintain a detailed knowledge of Housing Benefit legislation, Organisation Tax Reduction / Support (local scheme), understanding of benefit subsidy issues and knowledge of other welfare benefits. To have an understanding of different tenancy types and related issues with regards to Housing Benefit entitlement. To make referrals to the Rent Service as appropriate.
Identify, classify and take the necessary action with regards to overpayments of Housing Benefit and Organisation Tax Support and Adult Social Care financial assistance in accordance with appropriate Organisation policies and regulations taking the appropriate recovery action, optimising income maximization at all times.
Essential Requirements
Knowledge and experience of providing a customer focused advice, information, enquiry, transactions and complaints handling in a demanding customer facing environment across various access channels (face to face, telephone, post and online).
Must have skills and knowledge in processing Housing Benefit, Social Care Financial Assessments and Council Tax Support, inclusive of New Claims, Change in Circumstances along with DHPs, Resident Social Funds, Reconsiderations, Appeals, Complaints, UC stop Award Notices.
Excellent knowledge of Microsoft Outlook, Excel and Word packages and the ability to effectively use a range of IT systems and applications.
Extensive knowledge and experience of Housing Benefits, Council Tax Support, DHP's RSF, Recons, Appeals Complaints and UC stop award notices.
Excellent decision making skills and an ability to analyse problems to find solutions at the first point of contact.
Ability to effectively interpret a range of different legislation, guidance and policy and clearly explain the information to customers verbally or in writing.
If you have the necessary experience and qualifications to fulfill this role, please submit your CV ASAP
Job Purpose
To assist customers by accurately determining their entitlement to Housing Benefit, Organisation Tax Support, Local Welfare Assistance, Social Care financial assistance and concessionary travel.
To provide first contact resolution to customers across a range of services and a variety of access channels, maintaining the highest standard of customer care at all times.
To carry out all duties in accordance with relevant legislation and guidance, Organisation policies, procedures and standards to ensure the delivery of excellent services to customers.
Responsibilities
Asses, review or reconsider entitlement to Housing Benefit, Organisation Tax Support, Social Care financial assistance or concessionary travel, in accordance with the current legislation and within targeted timescales, and via a variety of access channels. Check submitted forms and documentation and where necessary request further evidence in order to determine customers' Benefit entitlement.
Do everything possible to resolve customer contact at the first point of contact ensuring that customers receive a high quality service.
Effectively resolve all claim types for customers by liaising with customers and their representatives, landlords, and other internal and external stakeholders including (but not limited to); The Department for Work and Pensions, Her Majesty's Revenue & Customs, Housing Department, Organisation Tax and Adult Social Care Team.
Consider and determine applications for Discretionary Housing Payments and Local Welfare Assistance in line with Organisation policy and guidance. Carry out Benefits functions in relation to Universal Credit (administered by the DWP).
Accurately assess entitlement to Benefits and other forms of assistance by maintaining an extensive and up to date knowledge of the relevant IT systems, policy and procedures, regulations, case law and other associated welfare benefits.
Input and amend claims from Housing Benefit Matching Service (HBMS) and Real Time Information (RTI) referrals (i.e. able to identify discrepancies and interpret data received from DWP and HMRC, identify correct codes, and able to make decisions on the outcome of HBMS).
Maintain a detailed knowledge of Housing Benefit legislation, Organisation Tax Reduction / Support (local scheme), understanding of benefit subsidy issues and knowledge of other welfare benefits. To have an understanding of different tenancy types and related issues with regards to Housing Benefit entitlement. To make referrals to the Rent Service as appropriate.
Identify, classify and take the necessary action with regards to overpayments of Housing Benefit and Organisation Tax Support and Adult Social Care financial assistance in accordance with appropriate Organisation policies and regulations taking the appropriate recovery action, optimising income maximization at all times.
Essential Requirements
Knowledge and experience of providing a customer focused advice, information, enquiry, transactions and complaints handling in a demanding customer facing environment across various access channels (face to face, telephone, post and online).
Must have skills and knowledge in processing Housing Benefit, Social Care Financial Assessments and Council Tax Support, inclusive of New Claims, Change in Circumstances along with DHPs, Resident Social Funds, Reconsiderations, Appeals, Complaints, UC stop Award Notices.
Excellent knowledge of Microsoft Outlook, Excel and Word packages and the ability to effectively use a range of IT systems and applications.
Extensive knowledge and experience of Housing Benefits, Council Tax Support, DHP's RSF, Recons, Appeals Complaints and UC stop award notices.
Excellent decision making skills and an ability to analyse problems to find solutions at the first point of contact.
Ability to effectively interpret a range of different legislation, guidance and policy and clearly explain the information to customers verbally or in writing.
If you have the necessary experience and qualifications to fulfill this role, please submit your CV ASAP