Customer Services Officer
Customer Services Officer Cambridge (with flexible home working)
£26,017 per annum
37 hours per week
Permanent
Other benefits: Bupa, Employee Discounts, Average Salary Pension, Life Assurance
This is an exciting time to join our team! We’re a charitable housing association providing homes and services for customers in Cambridge and the surrounding areas
We have a fantastic opportunity for someone with Customer Services experience to take on a wide and varied role delivering high quality and consistent services to customers and stakeholders, providing a range of services that deliver value for money, focussing on first contact resolution; providing advice and processing requests around repairs; housing management (including income collection, arrears management, empty homes management and allocations); estate and tenancy management and providing effective landlord services.
While some attendance at our office in Cambridge is required, we have an increasingly flexible approach to home working.
The successful candidate will have a vocational qualification at level 3 in Customer Service, Housing or Business Administration, or knowledge and experience at an equivalent level.
Bringing with them experience of working to deadlines and planning and organising work effectively, including creating and maintaining accurate records, proactively managing feedback, identifying gaps in service delivery and providing administrative support.
Excellent communication and proactive listening skills are essential, along with the ability to work effectively with others demonstrating a ‘can do’ attitude.
If this sounds like you and you are a strong team player, we’d love to hear from you.
Closing date – midday on Friday 13th August 2021