Performance Manager - Estate Services

Location
Stratford
Salary
£34,000 - £38,000 per annum
Posted
22 Jul 2021
Closes
11 Aug 2021
Ref
SHGCB637383
Contract Type
Contract

Performance Manager  - Estate Services

Location: Stratford 

Salary: £34,000 - £38,000 

Contract Type: Permanent - Full Time - 10 month FTC 

 

Expiry Date: Wednesday 11 August 2021

 

About the role

Our client was first formed in 1994. They celebrated their 20th anniversary in 2014 and continue to provide high quality and affordable homes to rent and buy. Today, they operate in Essex and East London and locally manage over 10,000 homes with plans in place to deliver more than 1,000 new homes as part of an ambitious three-year strategy.

 

They pride themselves on providing excellent customer services, and they need ambitious, career minded individuals with a ‘can do’ attitude to deliver these services to their residents.

 

They are looking to recruit Estate Services Performance Manager who will be able to manage the performance of a growing Estate Services team in its vibrant environment.

 

Main responsibilities are to develop and manage teams to ensure Estate Services provides a high quality service by delivering achievable rotas. Ensure that performance is monitored and action taken where poor performance is identified and to work continuously to improve the service provided by all of estate services

 

  • Ensure that all correct program of works are achieved and that all reporting mechanisms are achieved and correctly maintained.
  • Responsible for arranging the delivery of Performance Indicators for the Service and that it is achieved and regularly reviewed.
  • We are looking for a person with a proven ability of managing performance.
  • A Self-motivated, performance driven person with initiative to assess complex situations and make decisions quickly and effectively and deliver excellent customer service.
  • Ability to work outside of normal working hours and on occasion to attend meetings.
  • Ability to take ownership and empower others accordingly.
  • You will have good knowledge of health and safety, excellent communication skills and enjoy working as part of a high performing customer focused team.

 

Our client offers a wide range of benefits including a Pension scheme, Private Healthcare and Life assurance. There is a generous holiday entitlement and we are committed to training and developing all their employees.

 

About Our Client

Ranked No. 37 in The Sunday Times Top 100 Best Not for Profit Companies, working for our client is a lifestyle, not just a job. As a multi award winning Housing Association, they've been creating somewhere to feel at home for their team and their customers for 25 years. Whether working in Development & Regeneration, Operations, Construction, Care or Central Services, you can be sure that they will provide you with a home from home whatever job you do here. Our client are an equal opportunity employer and welcome applicants from diverse backgrounds.