Repairs Scheduler

Welwyn Garden City
12.00 - 14.00 GBP Hourly
22 Jul 2021
19 Aug 2021
Contract Type
Full Time
Repairs Scheduler

Greenacre are pleased to be supporting a housing organisation with their recruitment of a temporary repairs scheduler.

To be responsible for the day to day scheduling of responsive works through the DRS system for a number of trade persons providing excellent service delivery to all customers while ensuring maximum efficiency and maintaining key performance indicators.

To act as the main contact for Customers, Customer Service Centre and other colleagues to progress responsive repairs through to satisfactory completion.

* To be responsible for undertaking daily diary scheduling for numerous trades persons on the DRS system, make timely real time adjustments to trades persons work plans

* To continuously plan work flow by effectively scheduling appointments with Tenants and work programmes for other areas e.g. Decent Homes, Insurance, Aids and Adaptations, to ensure that daily schedules are balanced and efficient to meet conflicting

* Deal with all unavailable appointment time slots by the re-organisation of work to trade persons and liaising with residents as required.

* Resolve day-to-day/operational issues using own initiative within broad guidelines, referring only the most complex issues and situations to the Repairs Managers.

* To be responsible for ordering materials and goods for the completion of responsive works by trades persons.

* To assist the Repairs Managers in ensuring the correct materials/goods are delivered in a timely manner to allow trades persons to complete works.

* Prepare daily run sheets, including printed Works Orders/Inspections from Northgate

* To ensure all trade persons non-working activities are entered accurately onto the scheduling system with relevant notes. The Scheduler's will advise the Repairs Manager on the availability of staff for various activities