Customer Escalation
- Recruiter
- Confidential
- Location
- Redditch
- Salary
- Competitive
- Posted
- 22 Jul 2021
- Closes
- 19 Aug 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Temporary
- Hours
- Full Time
Do you have experience with complaints or a Customer Service background? We want you!
My client is looking for a Customer Escalation Advisor to join the team through a time of expansion. If you have experience of working with complaints, escalation or have a strong customer service background, apply today!
Customer Escalation
Temporary 6-8 weeks
Redditch based
GBP9.74 per hour
Monday to Friday
• Receive phone calls from customers answering any general enquiries and complaints, all of which must be dealt with swiftly and appropriately with understanding and empathy.
• Log service calls and issue with assignment number
• Ensure remedials are completed to customers satisfactions before signing jobs off
• Liaise with Project Managers
• Accurately update systems and reports
ESSENTIAL REQUIREMENTS:
• Excellent communication skills and customer awareness with the ability to respond with empathy
• The ability to work under pressure and meet deadlines
• Experience in the use of Microsoft, Outlook
• Experience of dealing with customer complaints / escalation / end user
If this sounds like you and you are available immediately - please apply, send your CV to (url removed) or call us on (phone number removed) today!
If you are looking for other temporary or permanent positions local to Redditch please get in touch, with a variety of roles available
My client is looking for a Customer Escalation Advisor to join the team through a time of expansion. If you have experience of working with complaints, escalation or have a strong customer service background, apply today!
Customer Escalation
Temporary 6-8 weeks
Redditch based
GBP9.74 per hour
Monday to Friday
• Receive phone calls from customers answering any general enquiries and complaints, all of which must be dealt with swiftly and appropriately with understanding and empathy.
• Log service calls and issue with assignment number
• Ensure remedials are completed to customers satisfactions before signing jobs off
• Liaise with Project Managers
• Accurately update systems and reports
ESSENTIAL REQUIREMENTS:
• Excellent communication skills and customer awareness with the ability to respond with empathy
• The ability to work under pressure and meet deadlines
• Experience in the use of Microsoft, Outlook
• Experience of dealing with customer complaints / escalation / end user
If this sounds like you and you are available immediately - please apply, send your CV to (url removed) or call us on (phone number removed) today!
If you are looking for other temporary or permanent positions local to Redditch please get in touch, with a variety of roles available