Customer Support (Supply Chain)
- Recruiter
- Confidential
- Location
- Stirling
- Salary
- Competitive
- Posted
- 19 Jul 2021
- Closes
- 16 Aug 2021
- Sectors
- Procurement
- Contract Type
- Permanent
- Hours
- Full Time
This role plays a critical role in the existing customer experience of those who have previously purchased products, acting as their first point of contact for all queries, challenges and complaints. This role will require regular engagement with customers and company employees to deliver an exceptional customer experience.
Client Details
PageGroup Scotland are delighted to be supporting emblation - an award-winning medical technology company, revolutionising the way microwave energy is used in healthcare. Their aim is to improve on traditional treatments, using the unique advantages microwaves deliver - accurate, repeatable procedures, and better clinical outcomes.
Their technology is revolutionising the treatment of HPV infections globally, and is widely used in Dermatology, Podiatry and Oncology, with a number of disruptive applications under development in the fields of Cardiology and Gynaecology.
The company was started in 2007 by joint co-founders (current Chief Executive Officer and Chief Technology Officer) and inventors behind the technology. They form part of the highly experienced management team with over 50 years of experience in this field.
You can now find Emblation's medical devices in 1000s of clinics and hospitals across the UK, the US, Canada, and Australia. They are just at the start of a journey and you will be joining the Emblation team at a key phase in their growth. Having recently secured additional investment into the business to fund the next stages of the company's development, underpinned by 3 primary goals:
Expansion into new treatment areas
Development of new markets and a wider global presence
The addition of new talent to our Scottish Headquarters to bring the skills and experience needed to support our plans for growthThe next five years will be exciting???
Description
First point of contact for existing customers and responding to enquiries via email and over the phone.
Scheduling services with customers and being solely responsible for maintaining and running our service schedule.
Partnering colleagues in the operations department and other functions within the business to ensure turnaround times and targets are met, and any changes to this are communicated to the customer in a timely manner.
Arranging shipments of customer products for return following their regular service or repair works
Assisting in the maintenance of our customer database to ensure all records are kept accuratelyProfile
Experience in a similar customer facing role and an understanding of the demands and challenges expected in this pivotal role.
Proficiency in MS Office with particular focus on Excel.
Good problem-solving skills and excellent attention to detail.
Highly organised and able to manage multiple deliverables.
Excellent communication skills, both written and oral.
Able to collaborate with peers and can bring their own voice to the table.Job Offer
The chance to develop your career with a growing company
Client Details
PageGroup Scotland are delighted to be supporting emblation - an award-winning medical technology company, revolutionising the way microwave energy is used in healthcare. Their aim is to improve on traditional treatments, using the unique advantages microwaves deliver - accurate, repeatable procedures, and better clinical outcomes.
Their technology is revolutionising the treatment of HPV infections globally, and is widely used in Dermatology, Podiatry and Oncology, with a number of disruptive applications under development in the fields of Cardiology and Gynaecology.
The company was started in 2007 by joint co-founders (current Chief Executive Officer and Chief Technology Officer) and inventors behind the technology. They form part of the highly experienced management team with over 50 years of experience in this field.
You can now find Emblation's medical devices in 1000s of clinics and hospitals across the UK, the US, Canada, and Australia. They are just at the start of a journey and you will be joining the Emblation team at a key phase in their growth. Having recently secured additional investment into the business to fund the next stages of the company's development, underpinned by 3 primary goals:
Expansion into new treatment areas
Development of new markets and a wider global presence
The addition of new talent to our Scottish Headquarters to bring the skills and experience needed to support our plans for growthThe next five years will be exciting???
Description
First point of contact for existing customers and responding to enquiries via email and over the phone.
Scheduling services with customers and being solely responsible for maintaining and running our service schedule.
Partnering colleagues in the operations department and other functions within the business to ensure turnaround times and targets are met, and any changes to this are communicated to the customer in a timely manner.
Arranging shipments of customer products for return following their regular service or repair works
Assisting in the maintenance of our customer database to ensure all records are kept accuratelyProfile
Experience in a similar customer facing role and an understanding of the demands and challenges expected in this pivotal role.
Proficiency in MS Office with particular focus on Excel.
Good problem-solving skills and excellent attention to detail.
Highly organised and able to manage multiple deliverables.
Excellent communication skills, both written and oral.
Able to collaborate with peers and can bring their own voice to the table.Job Offer
The chance to develop your career with a growing company