Small Business Digital Sales Advisor, BT

North Lanarkshire
21 Jul 2021
18 Aug 2021
Contract Type
Full Time
Company: BT
Job Title: Small Business Digital Sales Advisor, BT
Location: Doxford Park
Salary: Competitive
Sector: Telecoms

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, they take pride in everything they do.

They're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. Guided by their core values of Personal, Simple and Brilliant, their goal is to help customers, communities and businesses overcome barriers and release their potential.

Your role as a Small Business Digital Sales Advisor will be one responsible for acting as the main point of contact for customers wishing to join one of our brands, whilst delivering excellent customer service through digital and voice interaction with them. Successful candidates will initially carry a target that is based on customer retention and the overall BT Small Business commercial objectives. The role is designed as an entry-level role, where you drive business growth by closing contracts, before moving into a more field orientated role down the line.

Small Business Digital Advisor Package:

Competitive basic + OTE
World-class training and development opportunities
25 days' annual leave (not including bank holidays)
Discounted broadband, mobile and TV packages
Share option and pension scheme programmes
Automatic enrolment into our 'Sales as Profession' community
Flexible benefits to fit around you
Small Business Digital Sales Advisor Role:

Conduct regular interaction with customers via BT's digital platforms: Whatsapp, Live Chat, digital order forms and social media platforms
Deliver excellent customer service through direct interaction and conduct agreed call backs in a timely and professional manner
Respond to customer enquiries in a timely, professional manner and promote BT's products and services to impact customer retention
Achieve quality and activity targets through acquisition, retention and growth of customers in line with business rules, processes and commercial objectives
Complete customer requests for new/additional services with defined service levels and accuracy
Achieve personal targets for sales volumes and other appropriate sales metrics, as well as contributing to team business efficiency targets
Take responsibility for your own development, working with your Team Leader to create an ongoing personal development plan, highlighting areas for development and being proactive in fulfilling any development needs
Small Business Digital Sales Advisor Requirements:

Exceptional customer call handling skills
Possess excellent communication and interpersonal skills
Have an aptitude for technology and technical issues
Target driven
Time management and organisation skills
Computer literate
Self-motivated, with a strong desire to succeed
A team player, who can also work autonomously
Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

If you require this job specification or to apply in an alternate format, please visit the Pareto website