1st Line Support Representative
- Recruiter
- Confidential
- Location
- Stoke-on-Trent
- Salary
- 21000.00 - 22000.00 GBP Annual
- Posted
- 21 Jul 2021
- Closes
- 18 Aug 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
We are looking for a 1st Line Customer Service Representatives for a growing Tech Company in Staffordshire.
Technical Skills needed:
Should have excellent computer skills.
Should have an excellent understanding of social media channels.
An understanding of the telecoms industry and associated supply chain.
Able to resolve 1st Line IT issues.Responsibilities:
Dealing with customer requests & queries through all methods of customer contact.
Communicating with customer queries patiently and resolve the issue efficiently.
Escalate any tech issues internally and appropriately to ensure customer issues are resolved.
Respond to the problems of the customer in a timely and efficient manner.
Look after customer accounts and update their transaction status when required.
Draft the necessary documents, letter or statements, as required by the customer and inline with internal process.
Maintain up to date records of customer interactions, ensuring updates and resolutions are detailed.
Coordinate with other internal departments to find solutions and resolve customer issues.
Any other reasonable duties requested as directed by management.Customer Service Skills needed:
Should have great communication skills: listening, written and verbal communication.
Should be able to understand relevant data and be attentive to detail.
Should exhibit patience when communicating with the customer and remain composed.
Should be flexible to the customer requirement.
Take ownsership in resolving customer issues and ensure customer satisfaction.
Demonstrate a can-do attitude with the ability to remain focussed in a busy environment.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
Technical Skills needed:
Should have excellent computer skills.
Should have an excellent understanding of social media channels.
An understanding of the telecoms industry and associated supply chain.
Able to resolve 1st Line IT issues.Responsibilities:
Dealing with customer requests & queries through all methods of customer contact.
Communicating with customer queries patiently and resolve the issue efficiently.
Escalate any tech issues internally and appropriately to ensure customer issues are resolved.
Respond to the problems of the customer in a timely and efficient manner.
Look after customer accounts and update their transaction status when required.
Draft the necessary documents, letter or statements, as required by the customer and inline with internal process.
Maintain up to date records of customer interactions, ensuring updates and resolutions are detailed.
Coordinate with other internal departments to find solutions and resolve customer issues.
Any other reasonable duties requested as directed by management.Customer Service Skills needed:
Should have great communication skills: listening, written and verbal communication.
Should be able to understand relevant data and be attentive to detail.
Should exhibit patience when communicating with the customer and remain composed.
Should be flexible to the customer requirement.
Take ownsership in resolving customer issues and ensure customer satisfaction.
Demonstrate a can-do attitude with the ability to remain focussed in a busy environment.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas