HR Service Centre Advisor

21 Jul 2021
09 Aug 2021
Human Resources
Contract Type
Full Time
My client, a major player within their industry, is seeking a HR Service Centre Advisor to join the team for 5 months as a Temporary Basis
The role :-
* To deliver system based (e.g. Oracle and TMS) and manual (e.g. Contracts, letters and audit compliance) HR Service Centre transactions against the HR Shared Services performance dashboard in each country of the HR Service Centre.
* Take pride in the transactional work of the team, contributing with suggestions to improve the service and the processes used in the delivery of the service
Key Responsibilities
* Logging cases onto the HR case management system
* Completing system based HR transactions against SLAs
* Creating and issuing Contracts and letters in line with SLAs
* Complete other manual transactions (especially those to ensure audit compliance) in line with SLAs
* Under the leadership of the HR Service Centre Team Leader, prioritise transactions in line with Service Level Agreements and Customer needs
* Complete transactions with accuracy
* Identify opportunities for improvement
* Work on improvements with the HR Service Centre Team Leader
* Support HR Service Centre Advisor's - Cases with calls and emails in peak period
* Keep the materials that support the processes up to date
* User acceptance testing of upgrades, new releases, integrations etc. for HR systems on behalf of users in HR and the business
Key Skills, Knowledge & Experience
* Process orientated - able and willing to follow work instructions using templates
* Customer focused
* Able to work accurately and quickly
* Attention to detail
* Ability to work accurately under pressure while maintaining the customer service standards
* Excellent communication skills both written and oral
* Excellent IT skills (Word, Excel, Oracle)
* Judgement of when a transaction is more complex and requires further processing or when a case requires a call to the associate to get them to self-serve
* Ability to spot patterns and identify where there is an opportunity for improvement
* A strong and broad knowledge of HR processes in the countries of the HR Service Centre would be an advantage
Experience of working in a HR Service Centre would be an advantage
++ This role is an immediate start role++
~Due to large response to our adverts if you do not hear from us within 5 working days your CV has not been successful

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