Sales Advisor
Telesales Advisor
Country Choice
FULLTIME
Orpington Contact Centre - Inbound calls
Fulltime Contracts, 5/7 days, (37.5 hours per week, between the hours of (Apply online only) hours) to include a weekend Rota. This is a flexible contract, with a rota to include, on average, 1 weekend in 4. When working on the weekend, you will get a day off in the week.
GBP19,424 basic salary - Up to GBP800 bonus per month, OTE GBP29,950
Country Choice is the leading supplier of in-store bakery and foodservice concepts to the retail sector. So, whether you're a delicatessen looking for new products, or a convenience store needing advice on how to introduce an in-store bakery or a caterer looking for a food-to-go counter, Country Choice can supply and support you with everything you need.
We are currently recruiting a talented and results driven Telesales Advisor to join our busy contact centre team in Orpington
If you thrive working in a hive of activity, love the buzz of knowing that every call means a sale and enjoy enhancing the customer experience, then you'll love working as a Country Choice Inbound Telesales Advisor.
They're the people who make it happen for our customers - ensuring that ordering is easy, whilst upselling products that will enhance the customer experience. You will be a brand ambassador who manages customer relationships to develop profitable sales growth through our existing customer base...
You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!
To drive profitable sales growth by managing inbound and outbound scheduled contacts with our customers to promote Country Choice products and services through fantastic question and understanding of your customer's needs.
Being self-motivated in delivering a high productivity and sales performance to meet and exceed incremental and upsell targets
Develop a good knowledge of competitor activity, understand customer needs and maintain ongoing relationships
Deliver exceptional customer service to customers at all times, drawing on all available resources
Add value, build loyalty and lifetime value by proactively contacting customers to minimise churn and collate insights into customer lifecycle
Liaise with ASM/AM as required to nurture and retain customers
Capture accurate information on system and supporting tools
To assist in the achievement of departmental KPIs
To meet and exceed quality targets in line with the Quality Framework
You:
You'll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You'll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient - accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.
Required skills and competencies:
Previous experience in a structured sales or telesales environment is essential
Results orientated, successfully delivering against targets in a competitive market place
Proven ability to work in a KPI focused, target driven environment
Excellent communication skills both verbal and written
Outstanding active listening skills with an ability to engage and influence customers
Ability to work under pressure with a sense of urgency to work in a deadline driven environment
Proactive approach with proven ability to manage multiple and changing priorities
Confident user of Microsoft Office applications, excel, PowerPoint, word etc.
Self-motivated with the ability to operate effectively both individually and as part of a team.
A customer centric approach in all interactions with customers and peers
Confident, self-motivated and positive attitude
Strong attention to detail
Previous experience of SAP in a contact centre environment desirable
What you'll get:
A competitive salary
Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance, with option to purchase more
Recognition awards and Incentives
Pension
Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
And much more....
There's a lot on offer, so what are you waiting for?
Bring your whole self to work. #BelongatCountryChoice
At Country Choice we're passionate about creating an inclusive workplace that celebrates and values diversity. We don't want you to 'fit' our culture, we want you to help define it.
All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation
Country Choice
FULLTIME
Orpington Contact Centre - Inbound calls
Fulltime Contracts, 5/7 days, (37.5 hours per week, between the hours of (Apply online only) hours) to include a weekend Rota. This is a flexible contract, with a rota to include, on average, 1 weekend in 4. When working on the weekend, you will get a day off in the week.
GBP19,424 basic salary - Up to GBP800 bonus per month, OTE GBP29,950
Country Choice is the leading supplier of in-store bakery and foodservice concepts to the retail sector. So, whether you're a delicatessen looking for new products, or a convenience store needing advice on how to introduce an in-store bakery or a caterer looking for a food-to-go counter, Country Choice can supply and support you with everything you need.
We are currently recruiting a talented and results driven Telesales Advisor to join our busy contact centre team in Orpington
If you thrive working in a hive of activity, love the buzz of knowing that every call means a sale and enjoy enhancing the customer experience, then you'll love working as a Country Choice Inbound Telesales Advisor.
They're the people who make it happen for our customers - ensuring that ordering is easy, whilst upselling products that will enhance the customer experience. You will be a brand ambassador who manages customer relationships to develop profitable sales growth through our existing customer base...
You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!
To drive profitable sales growth by managing inbound and outbound scheduled contacts with our customers to promote Country Choice products and services through fantastic question and understanding of your customer's needs.
Being self-motivated in delivering a high productivity and sales performance to meet and exceed incremental and upsell targets
Develop a good knowledge of competitor activity, understand customer needs and maintain ongoing relationships
Deliver exceptional customer service to customers at all times, drawing on all available resources
Add value, build loyalty and lifetime value by proactively contacting customers to minimise churn and collate insights into customer lifecycle
Liaise with ASM/AM as required to nurture and retain customers
Capture accurate information on system and supporting tools
To assist in the achievement of departmental KPIs
To meet and exceed quality targets in line with the Quality Framework
You:
You'll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You'll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient - accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.
Required skills and competencies:
Previous experience in a structured sales or telesales environment is essential
Results orientated, successfully delivering against targets in a competitive market place
Proven ability to work in a KPI focused, target driven environment
Excellent communication skills both verbal and written
Outstanding active listening skills with an ability to engage and influence customers
Ability to work under pressure with a sense of urgency to work in a deadline driven environment
Proactive approach with proven ability to manage multiple and changing priorities
Confident user of Microsoft Office applications, excel, PowerPoint, word etc.
Self-motivated with the ability to operate effectively both individually and as part of a team.
A customer centric approach in all interactions with customers and peers
Confident, self-motivated and positive attitude
Strong attention to detail
Previous experience of SAP in a contact centre environment desirable
What you'll get:
A competitive salary
Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance, with option to purchase more
Recognition awards and Incentives
Pension
Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
And much more....
There's a lot on offer, so what are you waiting for?
Bring your whole self to work. #BelongatCountryChoice
At Country Choice we're passionate about creating an inclusive workplace that celebrates and values diversity. We don't want you to 'fit' our culture, we want you to help define it.
All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation