Quality Co-ordinator
- Recruiter
- Confidential
- Location
- Blyth
- Salary
- Competitive
- Posted
- 20 Jul 2021
- Closes
- 11 Aug 2021
- Sectors
- Manufacturing & Industrial
- Contract Type
- Permanent
- Hours
- Full Time
Jackson Hogg are proudly supporting a well known global manufacturing business based in the Northumberland area.
Reports to: Senior Quality Engineer, Sales & Service, Safety
Purpose of Function
* Support the work of the Sales & Service, Quality Department relating to the Safety portfolio.
* Main responsibilities will be the co-ordination, internal/external communication, monitoring, documentation, reporting and timely closure of Field Actions.
* Support Customer Complaints.
* Support the Failure on Arrival process
* Provide admin support for other Sales & Service Quality tasks, as required.
Position Requirements
* A levels or equivalent
* Proven commerical experience in a customer related role
* IT knowledge: MS Office a requirement.
SAP, CRM & Track Wise, an advantage.
* Customer orientation.
* Track record of meeting targets.
* Good time management. Ability to organise and prioritise.
* Reliability.
* Technical aptitude / understanding.
* Empathy.
* Eye for detail.
Tasks and Responsibilities
* Electronic admin / filing of TSBs and related documents (x-drive folders & XL sheet).
* Communication to internal stakeholders.
* Collation of an accurate customer install base, in co-operation with Customer Services.
* Preparation, dispatch and filing of customer emails & safety notices.
* Tracking and filing of customer communications (e.g. delivery / read receipts).
* Sending reminders to customers for confirmations and/or return of product.
* Support customers by responding to their queries.
* Providing necessary info to Order Management for the ordering of parts. Following up their timely receipt.
* Logging and onward shipping of parts.
* Organising cost collector codes.
* Interfacing with Service re. availability of parts and Engineers.
* Regular monitoring of technical corrections' progress.
* On-going reporting on TrackWise re. customer communication and technical corrections' progress.
* Completing necessary training (e.g. TrackWise, product) in order to fulfil these duties.
* Management of the ISO 17025 QMS
Reports to: Senior Quality Engineer, Sales & Service, Safety
Purpose of Function
* Support the work of the Sales & Service, Quality Department relating to the Safety portfolio.
* Main responsibilities will be the co-ordination, internal/external communication, monitoring, documentation, reporting and timely closure of Field Actions.
* Support Customer Complaints.
* Support the Failure on Arrival process
* Provide admin support for other Sales & Service Quality tasks, as required.
Position Requirements
* A levels or equivalent
* Proven commerical experience in a customer related role
* IT knowledge: MS Office a requirement.
SAP, CRM & Track Wise, an advantage.
* Customer orientation.
* Track record of meeting targets.
* Good time management. Ability to organise and prioritise.
* Reliability.
* Technical aptitude / understanding.
* Empathy.
* Eye for detail.
Tasks and Responsibilities
* Electronic admin / filing of TSBs and related documents (x-drive folders & XL sheet).
* Communication to internal stakeholders.
* Collation of an accurate customer install base, in co-operation with Customer Services.
* Preparation, dispatch and filing of customer emails & safety notices.
* Tracking and filing of customer communications (e.g. delivery / read receipts).
* Sending reminders to customers for confirmations and/or return of product.
* Support customers by responding to their queries.
* Providing necessary info to Order Management for the ordering of parts. Following up their timely receipt.
* Logging and onward shipping of parts.
* Organising cost collector codes.
* Interfacing with Service re. availability of parts and Engineers.
* Regular monitoring of technical corrections' progress.
* On-going reporting on TrackWise re. customer communication and technical corrections' progress.
* Completing necessary training (e.g. TrackWise, product) in order to fulfil these duties.
* Management of the ISO 17025 QMS