Software Support Technician

19 Jul 2021
16 Aug 2021
IT, IT Support
Contract Type
Full Time
Our client care passionately about their users and are looking for a Customer Support member to join in their passion and join their growing team.

You will help to provide front line telephone and email support to our rapidly expanding customer base and play an integral part in day-to-day operations as well as help to form the future of our business.

Job Description:

* Providing frontline technical support

* Resolving any queries immediately where possible or managing through to resolution

* Raising and maintaining all necessary and relevant internal records

* Mixture of hands on customer IT support and occasional on-site work

* Building client relationships

* Undertaking training to ensure a high level of technical knowledge is maintained

* Ability to eventually conduct and participate in client meetings / system demonstrations

* Remote support for clients regardless of location

* Communicating effectively with customers by telephone, email and in person

* Expediting customer faults and technical issues effectively to second line when necessary

* Ensuring ongoing communication and information is maintained with the customer

Person Specification:

* Ideally educated to A Level standard (or equivalent)

* Qualification in IT would be an advantage

* Good working knowledge of programming in any development language

* Exposure to any web-based development Languages such as HTML, PHP or JAVA would be advantageous

* Familiarity with Microsoft Server Operating Systems

* Excellent knowledge of MS Office

* Driving license and car owner

* Experience in a similar role

* Familiar with Operating Systems - MS Servers

* Must be proactively minded, flexible and have excellent customer communication skills

* Lives within 10 miles of Leatherhead

Additional Information:

* Based in Leatherhead

* GBP25,000 (Depending on previous experience)

* 20 days holiday + 1 additional day for each year of service

* 9am - 5.30pm Monday to Friday

* Opportunities to progress for the successful candidate

* Eligible for BUPA Private Health insurance upon successfully completing the probation period

We appreciate the time you took to apply for this vacancy, however due to the high level of applications that we receive, we can only respond to successful candidates. In the meantime, please check out our website to read more about our company and privacy policy.

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