Training Supervisor

20 Jul 2021
17 Aug 2021
Contract Type
Part Time
Training Supervisor
Salary: GBP25,000 per annum
Type of contract: Full or Part time hours (Fixed Term Contract to 31st March 2022)
Location: Based in Shoreham but flexibility required to work in other West Sussex offices. Some homeworking considered.
Who we are and what we do
Citizens Advice West Sussex (CAWS) is a registered charity and is a member of the Citizens Advice service. CAWS has six main advice centres in Crawley, Horsham, Haywards Heath, East Grinstead, Shoreham-by-Sea and Worthing, as well as several other locations across the community.
Through our national network, we give people the knowledge and confidence to find their way forward - whoever they are and whatever their problem. We are passionate about advice and know it can change lives, so our users and their families thrive.
In 2019-20 we helped over 33,000 people face to face, over the phone, by email and webchat as well as visiting our webpages. We help with everything from money issues to problems at work, housing to consumer rights.
Our users at the heart of what we do, by being accessible and providing a flexible multi-channelled routes to meet the needs of our clients. We work hard to make our journey seamless between channels but also between the services we provide.
The Role
Citizens Advice in West Sussex are looking for a Training Supervisor to join their Core Service team in Shoreham-by-Sea. You will support staff and volunteers to improve standards of service delivery by providing relevant training and development to help them to meet required competencies and to pass their assessments.
Who we are looking for
We are looking for a training supervisor, with a minimum of 12 months experience of developing and coaching others to develop their job skills and work towards required qualifications. You must possess excellent communication skills and an awareness and understanding of different learning styles, to foster successful learning outcomes for a variety of people. You should have experience of setting and monitoring learning objectives and working within a competency framework. Good organisation skills and the ability to provide feedback objectively and sensitively are essential.
Deadline: 11:00am, Wednesday 18 August 2021
Please click 'Apply' to be redirected to our HR Partner's website, where you can find further information about the role and details of how to apply.
Citizens Advice West Sussex is committed to diversity and equal opportunities for applicants and employees.
No agencies please

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