Support Technician – Level 3 Apprenticeship

Support Technician – Level 3 Apprenticeship
Manchester, Greater Manchester
 
The Company
 
GK Apprenticeships is recruiting on behalf of Beever and Struthers, an award-winning firm of Chartered Accountants and Business Advisors.
 
They have been providing accountancy and financial advice to clients for over 100 years with offices in Manchester, Blackburn, Birmingham and London.
 
Beever and Struthers are now looking for a Support Technician Apprentice to join their Support Team on an 18 month apprenticeship.
 
What will I be doing?
 
As a Support Technician Apprentice, you will take on a Level 3 apprenticeship learning how to resolve all manner of internal IT queries and providing high levels of IT support.
 
Specifically, you will learn how to respond to, and resolve, support queries and issues involving Microsoft’s core business applications and operating systems, especially Teams and its related applications. You will also troubleshoot and support Exchange Online, SharePoint Online, OneDrive for Business, Intune and eventually Azure Active Directory.
 
Working as part of the Support Team, you will learn how to:
 
- Identify and correct faults and provide resolution for more complex issues
- Communicate with staff and keep them informed of impending changes and agreed upon outages
- Maintain system availability by running a software and hardware diagnostic
- Monitor the operating system
- Educate teams on the implementation of new cloud-based initiatives, providing training as required
 
About You
 
To be considered as a Support Technician Apprentice, no experience is required but it would be good if you had:
 
- A logical and analytical mind with the ability to find your way around new applications and software tools
- An eagerness to learn, especially around automating tasks
- An inquisitive mind into how things work and be reliable and hardworking
- Completed any Microsoft computer courses or similar which would display your interest in this field
 
This is a full-time role working 37.5hrs per week, Monday to Friday, 8:30am to 5pm, with an hour for lunch. Please note, the IT support desk is open between 7:30am and 6pm so the successful candidate will be expected to work some shifts between these hours.
 
This role will require a satisfactory DBS check.
 
Future Prospects
 
If you are considering a career in IT, this is a great opportunity to develop a wide range of IT support skills and gain vital experience whilst learning from a highly skilled and successful team.
 
On completion, you will be equipped with the skills and knowledge you need for a successful career in IT whilst gaining a qualification at the end of your apprenticeship to support this.
 
Benefits
 
- Annual salary (dependant on age):
16 to 17 years - £9,009 per annum
18 to 20 years - £12,792 per annum
21 to 22 years - £16,302 per annum
 
- Gain a valuable Level 3 qualification while you earn and increase your industry experience
 
Other organisations may call this role IT Apprentice, Apprentice IT Engineer, Apprentice IT Technician, Trainee Helpdesk Technician, Trainee IT Analyst, Trainee Desktop Support Technician, or Information Technology Apprentice.
 
Please note, applications will be reviewed on an ongoing basis and we reserve the right to close the role early should a sufficient number be received. As such, we would encourage early applications to avoid disappointment.
 
The application process for this role entails a two-stage interview process.
 
So, if you’re seeking your next challenge as a Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.