Service Analyst - IT Managed Services
- Recruiter
- Confidential
- Location
- Wilmslow
- Salary
- GBP22,000 - GBP24,000
- Posted
- 28 Jun 2021
- Closes
- 26 Jul 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Working as an IT Service Analyst you will be tasked with supporting the service delivery function of an IT Managed services organisation including the production of SLA reports and continued service improvement and enhancement of their ITSM Model. You will also own the customer support process for service users by managing support tickets from initial log through to completion, and offer some first line fixes where possible.
The ideal candidate will understand:
Service and Operational Level Agreements as well as key performance indicators
How to communicate effectively with customers via phone and email
Planning, prioritising and scheduling activities to meet deadlines.
How managed service desks operate.
Prior experience of working in busy IT support environments is desirable, as is experience with the ITIL framework. This role will really focus on the service management aspect of IT Support and could suit a recent graduate looking to start a career in IT or someone with prior IT support experience who would like to move down the service management and service delivery career path
The ideal candidate will understand:
Service and Operational Level Agreements as well as key performance indicators
How to communicate effectively with customers via phone and email
Planning, prioritising and scheduling activities to meet deadlines.
How managed service desks operate.
Prior experience of working in busy IT support environments is desirable, as is experience with the ITIL framework. This role will really focus on the service management aspect of IT Support and could suit a recent graduate looking to start a career in IT or someone with prior IT support experience who would like to move down the service management and service delivery career path