IT Support Engineer – 2nd Line – Systems / Infrastructure

Excellent career development opportunity for a 2nd line level IT Systems Support Engineer looking for a new challenge and to improve upon their skill set. You will be willing to confidently traverse all avenues of troubleshooting effectively with the ability to communicate effectively with our diverse pool of stakeholders.

Role Info:

IT Support Engineer – Systems / Infrastructure O365, Azure, HyperV, VmWare
Central Office, London
Up to £35,000 per annum
Plus Full Benefits
37.5 hours

Our stack: AutoPilot, Office365, MDT, Windows 10, Cloud Security Platforms, HyperV , PoSh Automation, Azure, VmWare, VDI, Managed EUC, Automated User Management Platform

Who we are:

We are an Armed Forces charity that has been providing lifelong support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 85,000 people in need, from Second World War veterans to young men and women who have served in more recent conflicts, and their families. We understand that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

About the role:

You will be providing multiple layers of end user support (1st and 2nd) to a large user base, both remote and onsite. Under the ethos of innovation and automation first, this role expects and welcomes new ideas and perspectives and is perfect for someone who enjoys learning new technologies. You will be involved in the several stages of the hardware, software, security, and cloud service lifecycles.

About the team:

We are a technical team of nine with a very diverse pool of talent.. We all cover different primary streams of work, but actively avoid siloed functions within the team, and enjoy knowledge and task sharing frequently. One of our core goals is to become a team of multi-disciplined specialists.

About you

To carry out this role successfully you will:

+ Have excellent customer services skills
+ Possess demonstrable experience in supporting Windows 10 in Hybrid Domain Azure Configuration
+ Possess substantial experience in Microsoft Windows networks and active directory services
+ Have demonstrable experience with the Microsoft 365 product suite
+ Have demonstrable knowledge of and worked with a range of computer hardware, windows operating systems and desktop applications, printers, remote access, and remote-control software
+ Have great problem-solving skills, work ethic and willingness to learn

Benefits we offer:

+ Pension Scheme
+ Life assurance scheme
+ Bupa inc Employee Assistance Programme, GP Anytime HealthLine and PhysioLine
+ Flexible working
+ Discounts with Haven Holidays Partnership and Hewlett Packard.

Our family friendly benefits include (subject to eligibility criteria):

+ company maternity pay
+ company adoption pay
+ company shared parental pay and
+ company paternity pay

We are an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

Interviews: If you are invited to attend an interview you will be required to undertake a technical test as part of the selection process. The test is 30 minutes long and covers basic to advanced support functions and industry knowledge (this will be delivered remotely).

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Your Experience / Background / Previous Roles May Include:
1st / 2nd Line IT Support Engineer, IT Infrastructure Support, IT Systems Support.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.