Property Manager - Property Experience Manager

45000.00 - 50000.00 GBP Annual
16 Jul 2021
13 Aug 2021
Contract Type
Full Time
Owner Experience Manager

Box Leisure "The cutting edge of leisure careers"

Location: Cornwall

Salary: GBP45.000

Duration: Permanent,

We are seeking an Owner Experience Manager, to ambassador a positive owner experience journey on our clients five-star park, ensuring Owners have a positive, effortless experience and are treated with a Gold Standard,

You will be managing a team to ensure high end properties are dressed to full sales standard. You will control the aftercare process to ensure the end buyer is fully satisfied with the product.

As the park Owner Experience Manager, you will form a senior part of the park leadership team. You will manage and deliver on all aspects of the end-to-end Owner experience from initial handover of the customer from the Holiday Home Sales team to Owner's leaving the park.

Your key responsibilities will include:

* Ensuring clear, simple and regular communication to Owners, support content to improve the Owner's website/community, newsletters and on park activity in lines with owner brand and tone of voice.

* Recognising dissatisfaction and ensure complaints and feedback are dealt with speedily and with empathy using appropriate feedback systems and meet service levels.

* Dealing with Contactors to ensure properties are completed and handed over and all parties are satisfied.

* Continuously lookout for opportunities to enhance the Owner's experience and increase efficiency.

Roles & Responsibilities:
Overseeing projects from date of practical completion through to obtaining the certificate of making good form the client's representative.
Interacting with the client on a one-to-one basis.
Taking receipt of defects and determining if legitimate or not.
Arranging and managing sub-contractor return to rectify defects and reporting back to the client when work is complete.
Quality Control.

The successful person will:

* Have a passion for delivering the very best service and experience to all our clients Owners.

* Have exceptional communication skills, drive, enthusiasm, energy and a commitment to the very highest standards.

* Be a dynamic person with the ability to lead, motivate and inspire.

* Can quickly build relationships and credibility with all owners and internal teams to establish trust. Highly empathic and highly resilient.

What our client can we offer you?

* Discretionary bonus packages

* Fantastic team environment

* discount on holidays for yourself, friends and family

* Full training

This is a fantastic opportunity! Please contact the team at Box Leisure today for more information

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