Senior Customer Service Advisor

Excellent Benefits
16 Jul 2021
13 Aug 2021
Contract Type
Full Time
A 3 months+ opportunity for a Senior Customer Service Advisor has arisen with the local authorities in Cambridge.

This position will be office based with some home working.

Job Purpose:

To effectively provide a high quality advice, information and transactional service to customers covering a wide range of services provided by the Council through telephone, electronic and face-to-face channels. Assist the team leader in guiding, coaching, mentoring and training team members.

Skills and Experience:

Council Tax and or Housing Management experience.
working knowledge or Northgate SX3 computer system.
Candidates must have or be prepared to apply for a basic disclosure.
Although the postion is based at Mandela House the successful candidate may be required to work from home.
Experience in a local authority environment.Hours of work are 9am till 5.15pm, 37 hours per week, Monday to Friday.

To apply please send your CV or email for more information

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