Technical Administrator

pension, benefits
16 Jul 2021
13 Aug 2021
Contract Type
Full Time
The Opportunity

Due to the expansion of the aftersales department, Barkell are looking to recruit a Technical Administrator reporting to Controls & Aftersales Manager. The role includes communication with internal and external customers and ensuring that their expectations are met.

Key Responsibilities

* Provide support to the refurbishment energy upgrade and spares department

* Support project engineers in providing customers timely quotations along with any required technical information

* Support department financial/invoicing processes.

* Working across a wide range of business sectors medical , education, commercial

* Liaise with suppliers for additional information, deliveries, project management & engineer visits.

* Maintain our systems to ensure that all Quotations and Projects are efficiently and effectively dealt with. This may frequently require a creative approach to problem solving and there will be a need for planning and organisation of workloads and resources on a regular basis.

* Liaise with both purchasing and production to ensure customers' expectations and needs are met with regards to delivery dates

* Have a proactive approach to the execution of the work to ensure that all key items are dealt with, or escalated to ensure an effective turnaround.

* Provide customer support ensuring complaints or queries are answered promptly or directed appropriately

* Proficient with Microsoft Office, an advanced knowledge of Excel would be beneficial

* Look to improve current administrative tools and processes

* Manage the aftersales inbox - Direct customer contact in relation to the above processes.

Skills & Experience

The successful candidate should have the following skills:

* Accuracy/ attention to detail is imperative to this role

* Ability to multi-task as it is a very busy and involved role

* Ability to work through tasks in a disciplined and organised manner

* Ability to operate on own initiative and priorities workload accordingly

* Competent PC skills (SAP and Microsoft Office)

* A conscientious and enthusiastic team player with a confident manner

* Customer service skills

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