Technical Administrator
- Recruiter
- Confidential
- Location
- Durham
- Salary
- pension, benefits
- Posted
- 16 Jul 2021
- Closes
- 13 Aug 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
The Opportunity
Due to the expansion of the aftersales department, Barkell are looking to recruit a Technical Administrator reporting to Controls & Aftersales Manager. The role includes communication with internal and external customers and ensuring that their expectations are met.
Key Responsibilities
* Provide support to the refurbishment energy upgrade and spares department
* Support project engineers in providing customers timely quotations along with any required technical information
* Support department financial/invoicing processes.
* Working across a wide range of business sectors medical , education, commercial
* Liaise with suppliers for additional information, deliveries, project management & engineer visits.
* Maintain our systems to ensure that all Quotations and Projects are efficiently and effectively dealt with. This may frequently require a creative approach to problem solving and there will be a need for planning and organisation of workloads and resources on a regular basis.
* Liaise with both purchasing and production to ensure customers' expectations and needs are met with regards to delivery dates
* Have a proactive approach to the execution of the work to ensure that all key items are dealt with, or escalated to ensure an effective turnaround.
* Provide customer support ensuring complaints or queries are answered promptly or directed appropriately
* Proficient with Microsoft Office, an advanced knowledge of Excel would be beneficial
* Look to improve current administrative tools and processes
* Manage the aftersales inbox - Direct customer contact in relation to the above processes.
Skills & Experience
The successful candidate should have the following skills:
* Accuracy/ attention to detail is imperative to this role
* Ability to multi-task as it is a very busy and involved role
* Ability to work through tasks in a disciplined and organised manner
* Ability to operate on own initiative and priorities workload accordingly
* Competent PC skills (SAP and Microsoft Office)
* A conscientious and enthusiastic team player with a confident manner
* Customer service skills
Due to the expansion of the aftersales department, Barkell are looking to recruit a Technical Administrator reporting to Controls & Aftersales Manager. The role includes communication with internal and external customers and ensuring that their expectations are met.
Key Responsibilities
* Provide support to the refurbishment energy upgrade and spares department
* Support project engineers in providing customers timely quotations along with any required technical information
* Support department financial/invoicing processes.
* Working across a wide range of business sectors medical , education, commercial
* Liaise with suppliers for additional information, deliveries, project management & engineer visits.
* Maintain our systems to ensure that all Quotations and Projects are efficiently and effectively dealt with. This may frequently require a creative approach to problem solving and there will be a need for planning and organisation of workloads and resources on a regular basis.
* Liaise with both purchasing and production to ensure customers' expectations and needs are met with regards to delivery dates
* Have a proactive approach to the execution of the work to ensure that all key items are dealt with, or escalated to ensure an effective turnaround.
* Provide customer support ensuring complaints or queries are answered promptly or directed appropriately
* Proficient with Microsoft Office, an advanced knowledge of Excel would be beneficial
* Look to improve current administrative tools and processes
* Manage the aftersales inbox - Direct customer contact in relation to the above processes.
Skills & Experience
The successful candidate should have the following skills:
* Accuracy/ attention to detail is imperative to this role
* Ability to multi-task as it is a very busy and involved role
* Ability to work through tasks in a disciplined and organised manner
* Ability to operate on own initiative and priorities workload accordingly
* Competent PC skills (SAP and Microsoft Office)
* A conscientious and enthusiastic team player with a confident manner
* Customer service skills