Helpdesk Coordinator
- Recruiter
- Confidential
- Location
- Stoke-on-Trent
- Salary
- Competitive
- Posted
- 16 Jul 2021
- Closes
- 13 Aug 2021
- Sectors
- Customer Service & Call Centre, Helpdesk
- Contract Type
- Permanent
- Hours
- Full Time
Helpdesk Coordinator
Stoke-on-Trent
Temp to perm
GBP8.50- GBP9.50 Per Hour
40-hour week - Mainly home working with some office visits required.
An exciting opportunity for a Maintenance Administrator has arisen working on an exciting contract based within the Stoke-on Trent area assisting with a growing facilities management team.
Duties can include :
Provide a high level of customer service dealing with any queries or concerns.
Booking in Corrective and Planned Maintenance works
Allocating Maintenance works to engineers or subcontractors within the CAFM system
Ensuring work orders are completed within SLA
Raising purchase orders
Monitoring system to ensure all tasks are being managed correctly
Responding to queries via shared mailbox and telephone
Monitor client portal to ensure jobs are dispatched efficiently
Monitor shared inbox to ensure we are meeting contract expectations in dispatching jobs efficiently
Ensure compliance with statutory and company procedures, across all functions.
Contribute to reducing levels of customer complaints.
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community
Stoke-on-Trent
Temp to perm
GBP8.50- GBP9.50 Per Hour
40-hour week - Mainly home working with some office visits required.
An exciting opportunity for a Maintenance Administrator has arisen working on an exciting contract based within the Stoke-on Trent area assisting with a growing facilities management team.
Duties can include :
Provide a high level of customer service dealing with any queries or concerns.
Booking in Corrective and Planned Maintenance works
Allocating Maintenance works to engineers or subcontractors within the CAFM system
Ensuring work orders are completed within SLA
Raising purchase orders
Monitoring system to ensure all tasks are being managed correctly
Responding to queries via shared mailbox and telephone
Monitor client portal to ensure jobs are dispatched efficiently
Monitor shared inbox to ensure we are meeting contract expectations in dispatching jobs efficiently
Ensure compliance with statutory and company procedures, across all functions.
Contribute to reducing levels of customer complaints.
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community