ServiceDesk Coordinator

We are looking for a friendly, motivated, and articulate Service Desk Coordinator to join my client's busy team. You will always need to provide the highest level of customer service and be able to provide efficient operational support to the team.

Job title: Service Desk Coordinator
Location: Mayfair
Type: FTC
Duration: 6 months
Hours: 9am-5:30pm
Salary: GBP27,000-GBP29,000

Key Responsibilities

To receive all calls and emails, both internally and externally and handle in a professional manner in accordance with our agreed service standards of operation
To issue keys to suppliers via the key management system to. To manage return of keys where necessary
To check if any jobs have been generated by out of hours resource and action where necessary
To work within the realms of the set service levels and assist in ensuring they are achieved
To provide the highest levels of service to all customers and suppliers ensuring the company objectives of excellence and quality are evident at all time
Log all incoming calls generating a task onto the Helpdesk system
Manage jobs within an agreed remit through to completion, updating the team, suppliers and customers
Ensure that the Helpdesk System always holds accurate and detailed information
Ensure that full use of the Helpdesk System is used to assist the FM team in providing a service to all customers
Escalate tasks outside of agreed remit any issues, concerns or problems that need support to complete to the team
To propose and implement changes which result in the improvement of service or efficiency to systems
When requested obtain quotes from contractors, compile quotes and recommendations and submit to Facilities Managers for approval
Daily management of open calls, to ensure that updates are received from contractors, jobs closed or service levels are extended and tenants are updated. To ensure any relevant correspondence and documentation is filed to the electronic filing system
To work with the Team to update and manage the key system
To assist with supplier management
To comply with the Company Health & Safety guidelines, ensuring compliance at all times
To carry out other reasonable duties as deemed necessary by your manager

Personal and Professional Requirements

Pleasant, articulate and confident manner with an ability to remain calm under pressure
Experience in a similar role within the property industry is essential
Excellent customer service skills
Knowledge of the Hexagon Helpdesk System is a bonus
Methodical approach
Attention to detail
IT literate, including Excel and Outlook
Great time management
High level of personal presentation, with clean and smart appearance
Energetic and flexible team member
Abilities to communicate positively and effectively
Passion for customer service
Trustworthy

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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