IT Service Facilitator

Recruiter
Confidential
Location
Crowthorne
Salary
30000.00 - 40000.00 GBP Annual
Posted
15 Jul 2021
Closes
12 Aug 2021
Sectors
IT
Contract Type
Permanent
Hours
Full Time
A new opportunity within a growing organisation.
Could be suitable for an IT graduate looking for medium term development opportunities
Working within a cloud based ITIL environment
Optimising resource and capabilities
Data integration and manipulation
Offering reliable service levels
Planning processes with specific goals in mind
The focus of this role is focussed on Service Operation with inputs to service transition and Service design.
Main duties:
Developing and implementing service standards
Continuing the set up and maintenance of the Jira Service Desk
Working with XML and JSON formats
Updating methods to improve our efficiency
Resolving service issues and customer complaints
Creating and publishing reports for management and clients
Managing a customer and analyst knowledge base system (WIKI)
Use of SQL query
The ideal Candidate will demonstrate:
Excellent interpersonal and customer service skills
Strong team spirit and leadership
Excellent organisational skills
Problem solving skills and an inquisitive mind to learn more
Desirable Knowledge and Background:
Knowledge of UK Railway/Industrial sector
Knowledge of Azure and SaaS delivery
Knowledge of Agile Delivery within a service environment

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