Customer Service Manager
About the role
Joining Accrol as a Customer Service Manager, you will be responsible for leading and motivating your team to provide a world class customer service experience. Reporting to the Head of Supply Chain, you’ll ensure the needs of our customers are exceeded, standards are being met and problems resolved in a timely manner.
To be successful in this role, candidates will have a proven hands-on approach in managing a team within a customer service environment, creating and implementing strategies, whilst successfully building partnerships with external customers. Efficient and organised, with strong IT skills, in Microsoft Word, Excel and PowerPoint, you’ll be self-motivated with the drive to continuously improve.
Established in 1993, Accrol Group is the UK’s leading independent tissue converter, producing private label toilet roll, kitchen roll and facial tissue products for most of the UK’s major grocery retailers. We currently have four manufacturing sites in Blackburn, Leyland, Leicester and Flint.
Our vision is to deliver the best possible value to the UK consumer on essential everyday tissue products. We are shaking up traditional tissue brands by delivering the quality the consumer wants for the price they want to pay.
We ask every individual to do one thing better every day, empowering them through clear communication, personal development opportunities and strong ethical business values.
Accrol Group is committed to the equal treatment of its workforce and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the team.
Accrol reserve the right to close the role prior to the closing date, should we receive a high volume of applications, therefore we encourage an early application.